Supervisor, In Flight Services Yyz
Mississauga, ON, Canada
Job Description
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Job Summary: Reporting to the Manager, YYZ Operations, the Supervisor, In-flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities.
Duties & Responsibilities:
- Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter\xe2\x80\x99s Brand and Service Standards
- Participate in operations to ensure on-time performance
- Responsible for the supervision of Inflight Operations as it relates to cabin crew
- Perform internal audits on operational processes
- Review of Purser Reports to provide resolution and follow up with internal operational departments
- Monitoring of attendance reports
- Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
- Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
- Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services
- Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
- Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
- Provide immediate feedback on performance follow up and tracking
- Monitor and coach probationary Flight Attendants and Pursers
- Participate in follow up and documentation as needed with the discipline process
- Actively participate in Porter\xe2\x80\x99s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
- Any other duties assigned by Manager, In-Flight Services
- Responsible for catering issues, concerns and implementation of new initiatives
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. -
Teamwork: Working collaboratively with others to achieve organizational goals. -
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). -
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. -
Results Focus: Focusing efforts on achieving high quality results consistent with the organization\xe2\x80\x99s standards. -
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Minimum 5 years\xe2\x80\x99 experience in the airline industry
- 2-5 years of leadership experience in an elevated role (an important asset)
- Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call
- Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
- Sound knowledge of Microsoft Word / Excel / PowerPoint
- Must have excellent safety and customer service knowledge
- Must have the ability to work independently and as part of a team
- Successfully complete the initial cabin crew training
- Operate as a crew member when required
- Mandatory COVID-19 Vaccination
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter\xe2\x80\x99s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline\xc2\xae in the World Airline Star Rating\xc2\xae. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
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Job Detail
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Job IdJD2138046
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned