In Flight Services Cabin Experience Manager
Dorval, QC, Canada
Job Description
b'
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada, voted the number one airline in North America five years in a row, is looking for a dynamic, motivated, and detail-oriented In-Flight Service Cabin Experience Manager.
The In-Flight Service Cabin Experience Manager possesses strong organizational, communication, analytical, and project management skills to support and communicate our onboard standards and procedures to our Cabin Crew members.
Responsible to support and monitor the onboard standards and procedures of onboard products and services, to communicate and to provide clear direction to Cabin Crew.
Key Functions & Accountabilities:
Support Cabin Crew on all in-flight service-related standards and procedures, including service delivery, aircraft systems, duty-free programs, destination information, in-flight entertainment, in-flight wi-fi program, for our North America & International routes and narrowbody and widebody fleet.
Handle, in a timely manner, all service-related issues/queries from both Cabin Crew and IFS Operations management.
In collaboration with the Marketing team, design and manage North America and International service delivery specifications and procedures.
Effectively communicate, via different communication vehicles, to Cabin Crew new or revised standards and procedures, product information, service levels, aircraft updates, and more.
Manage content contained in the Service and Procedures publications and ensure content is validated, accurate and up-to-date; maintain existing Cabin Crew documentation, while taking initiative to identify opportunities for improvement and progression.
Conduct observation/type trial flights to validate products, service delivery, and new concepts in order to make recommendations.
Conduct service industry benchmarking to keep abreast of trends and concepts, and to assess service delivery best practices.
Work in close collaboration with all members of the IFS Cabin Experience team; develop and maintain effective working relationships with all other Air Canada departments and Air Canada partner counterparts.
Flight Attendant experience, an asset.
Ability to develop and produce detailed and quality documentation; excellent verbal and written skills in English and French.
Advanced knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Adobe products (InDesign, Photoshop); general ease with other technological software.
Project management skills, with the ability to plan, organize, and manage assignments.
Ability to be flexible, work under pressure, and maintain deadlines in a dynamic environment.
Maintain a sound working knowledge of In-Flight Service Publications.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees\' unique contributions to our company\'s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2155516
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDorval, QC, Canada
-
EducationNot mentioned