Job Summary: Reporting to the Manager, YYZ Operations, the In-Flight Services Administrator is responsible for providing administrative support to the In-Flight department. Duties & Responsibilities:
Act as the initial point of contact regarding general inquiries for In-Flight Services;
Provide administrative support for the In-Flight Services department;
Accept responsibility for the day to day administrative support and functions within the department;
Liaise with all departments companywide regarding issues of importance related to the In-Flight department;
Maintain accurate and up to date aircraft documentation and supplies pertinent to In-Flight operations;
Review, process, file and action all flight reports including any departmental follow-up required to address issues presented;
Assist in the maintenance of technical files, training records and security forms;
Support recruitment initiatives and new hire processes through the organization of interview schedules, appointments and any other required tasks related to the recruitment of the In-Flight department;
Prepare and organize new hire paperwork and introductory packages;
Distribute manuals, manual amendments and bulletins including AOSH documentation;
Assist flight attendant accident and injury reports, WISB claims and AOSH Hazardous Occurrence Investigation Reports;
Responsible for the maintenance and tracking of leave of absence records
Action flight attendant inquiries related to uniform, passport, aircraft supplies and other related concerns;
Assist with all internal publications including but not limited to AOSH committee meetings;
Actively participate in Porter\xe2\x80\x99s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents;
Any other duties assigned
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization\xe2\x80\x99s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
Full knowledge of Microsoft Office Suite, general computer and database software knowledge
Minimum of 2 years in an administrative role
Quick learner and ability to be assertive
Strong interpersonal skills
Understanding of crew environment
Dependability (must have a clear attendance record and reliable on time reporting for work)
Ability to obtain necessary security clearances
Excellent verbal and written communications skills
Proven ability to multitask, meet deadlines and set priorities
Exceptional time management and organizational skills
Ability to work independently and within a team environment
Strong customer service skills, discretion, flexibility and a professional demeanor
Mandatory COVID-19 Vaccination
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter\xe2\x80\x99s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline\xc2\xae in the World Airline Star Rating\xc2\xae. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
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