Job Description

Full Time Employment Opportunity COMPETITION #MSC150/22-23Reporting to the Floor Manager, Food and Beverage, the Flo or Supervisor is responsible for the daily operation of the Food and Beverage Outlet/Outlets to which they are assigned as directed by the Senior Manager/Floor Manager.Duties:

• Interact and Communicate with staff and customers to ensure food service/quality meet or exceed department standards.
• Review & adjust schedule on a daily basis to ensure staffing levels are maintained in proportion to business volumes including calling in staff to fill shifts as required. Notifying Senior Manager/Floor Manager of any discrepancies.
• Reviewing daily log and equipment checklists to address any outstanding issues or concerns as directed by Senior Manager/ Floor Supervisor.
• Communication with other Food and Beverage Managers to ensure consistency amongst manager and to ensure all issues and concerns are addressed in a timely manner.
• Monitors quality of buffet, a la carte orders and communicates any concerns to the kitchen management immediately.
• Communicates any positive/negative customer comments relating to food to the kitchen management.
• Communicates tour group and reservations to senior kitchen management at beginning of shift.
• Ensures cleanliness of work areas, and that all damaged items or equipment problems are reported.
• Update of trackers for voids, general food tracking, discounts, bar waste, inventory, etc.; print daily reports as required.
• Perform Supervisor functions on MICROS in compliance with Manitoba Liquor & Lotteries' policies and procedures.
• Ensures Bartender and Server cash handling procedures are followed and all daily duties are completed.
• Report all injuries to appropriate departments in conjunction with WCB regulations and Manitoba Liquor & Lotteries' policies and procedures.
• Perform physical inventory counts for all applicable items.
• Ensure inventory requests are forwarded to the appropriate Manager on a timely basis to ensure par stock levels.
• Conduct individual or group sessions with staff for training, coaching or informational purposes.
• Assist employees on the floor as required, ensuring excellence in customer service.
• Encourages a climate that supports diversity.
• Performs other duties as assigned.

Primary Qualifications: * Grade twelve (12) High School Diploma or G.E.D equivalent.

• Minimum of two (2) years' experience in the Food & Beverage industry.
• Six (6) months previous supervisory experience is required, including coaching and development, evaluating employee performance and performing in a leadership role.
• Excellent interpersonal and communication skills.
• Basic skills in using Microsoft Office (Word, Excel and Outlook).
• Physical ability to lift up to sixty (60) pounds.

The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic change, coaching and developing, leading and influencing. These competencies are deemed important for the success of the position and organization.Secondary Qualifications:

• Red River College Hospitality diploma.
• The incumbent is required to obtain "Serving it Safe" certification through the Manitoba Tourism and Education Council (MTEC); however certification may be acquired while on the job.

• Six (6) months on-the-job learning is required to learn and understand Manitoba Lotteries policies and procedures, all aspects of the Food &Beverage department, areas of responsibility and expectations of this position.
• Bilingual (French/English) language skills.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement. Salary: $20.27-$20.90
Bargaining Unit: MGEU
Location: McPhillips Station CasinoWe thank all interested applicants, however, only those selected for interviews will be contacted.Posted: August 19, 2022 Job Types: Full-time, PermanentSalary: $20.27-$20.90 per hourApplication Deadline: 2022-08-26