Job Description

:
JOB TITLE: Supervisor, Collections
DEPARTMENT: Corporate Support Services
POSTING NUMBER: 104963
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Hybrid Model – when working onsite, you will report to the location of City Hall.
SALARY GRADE: 6
HIRING SALARY RANGE: $93,803.00 - $105,529.00 per annum
MAXIMUM OF SALARY RANGE: $117,254.00 per annum

JOB TYPE: Management and Administration
POSTING DATE: August 16, 2022
CLOSING DATE: August 29, 2022

AREA OF RESPONSIBILITY:
Reporting to the Manager of Corporate Collections, this position is responsible for the operation of the property tax collection process and the Provincial Offences Act defaulted fines civil enforcement process. The primary function of the job is to provide guidance and direction to Corporate Collections staff in daily activities. This includes hiring, supervision, training and direction of unionized and non-unionized staff, preparation of work plans and work schedules, assignment of work to staff and verification that work has been completed accurately and in a judicious manner. The position is responsible for communicating through various channels directly with members of external agencies including Lawyers, Court staff, Bailiffs, MPAC, Trustees, Financial institution representatives and the public regarding defaulted accounts, disputes and payment arrangements.

• 
  OPERATION SUPPORT

• Supervise and monitor the quality of service delivery of Corporate Collections to meet operational effectiveness and corporate service standards.
• Ensure collections activities of tax accounts and Provincial Offences Act defaulted fines with civil enforcement are performed in accordance to governing policies and legislations.
• Assist Manager with more complex collections accounts, extension agreements and the tax sale process.
• Review accounts prior to registration of tax arrears certificate or assignment to the Bailiff.
• Responsible for the assignment and administration of accounts to the Bailiff and subsequent monitoring.
• Review civil enforcement documents for Provincial Offences Act fines prior to filing in Small Claim Court.
• Leads special projects as required, including but not limited to preparation and evaluations of Request for Proposals. Assist in implementing operational changes.
• Responsible for payment applications and reconciliations of remittance from Bailiff, Financial Institutions, Sheriff’s office, Law firms, etc.
• Responsible for refunds of tax accounts (overpayment, partial payments on properties where a tax arrears certificate is registered)
• Ensure that payments received for property tax arrears and Provincial Offences Act fines with civil enforcement are processed timely and accurately.
• Report Tax Collection statistics on a monthly basis.
• Monitor payment plans and payment schedule for accounts with extension agreements

• 
  STAFF SUPERVISION

• Assess, monitor performance and discipline as required to meet operational effectiveness.
• Supervise staff, prioritize and organize daily work direction to meet operational effectiveness and ensure work is completed timely and accurately.
• Supervise, coach, mentor and provide guidance to promote effective employee relations and encourage increased morale, innovation and productivity to meet operational effectiveness.
• Interview, recruit and hire staff to meet operational effectiveness.
• Fosters a positive and productive teamwork environment by leading, building and motivating staff.
• Effectively communicate operational procedures, legislations and work schedules and plans to staff.
• Monitor work progress of staff and ensure work is completed timely and accurately.
• Promotes continuous learning and improvement for staff through mentoring, coaching and promoting participation in communications and training programs.
• Responsible for the training of all employees on new processes and systems.

• 
  CUSTOMER SERVICE

• Liaise with staff, community groups, organizations and contractors in a professional manner.
• Liaise with internal and external auditors as required.
• Manage and resolve issues and enquiries to meet corporate service standards. Escalate complex issues to appropriate level.
• Build and maintain a relationship with internal and external stakeholders, departments and team members to achieve common goals and objectives.

• COMMUNICATION AND REPORTING

• Reports on operational performance to Manager and makes recommendations for improvements.
• Present and convey complex concepts and conditions to stakeholders; develop reports, proposals and make recommendations to management for effective decision-making.
• Keep management informed of activities and initiatives; recommend solutions for effective decision-making.

• 
  CORPORATE CONTRIBUTION

• Stay abreast of market, industry trends and evaluate current programs, processes and practices to recommend solutions that improve business processes, service solutions and best practices.
• Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

• BUDGET SUPPORT

• Assist Manager with preparation and monitor of sectional budget.
• Provide input on budget requirement to support anticipated business needs.
• Supervise and monitor current budget of expenditures and ensure budget compliance meet necessary sign-offs and approvals.
• Use of effective resource and expense management at all times to meet corporate policies and guidelines.

• 
  TEAMWORK AND COOPERATION

• Work well within diverse groups to achieve common goals and objectives that meet operational effectiveness and corporate service standards.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Accounting, Business Administration, Commerce or equivalent
• Professional Designation and/or Post Graduate Degree (CPA, MBA, etc.) an asset.
• Completion of Municipal Tax Administration Program (MTAP) certificate an asset.

REQUIRED EXPERIENCE:

• 3-5 years experience in property tax collection preferably in both public or unionized environment
• 3 years supervisory experience; Ability to Supervise, guide and motivate staff

OTHER SKILLS AND ASSETS:

• Practical knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
• Strong Customer Service and People Management skills; Interface with internal and external customers and stakeholders to meet corporate service standards
• Strong Presentation skills; Facilitate concepts in a clear and concise manner
• Strong Organizational skills; Detail oriented, well organized and able to prioritize complex tasks and meet critical deadlines
• Strong Analytical skills for complex problem solving
• Able to work independently and as part of a team
• Excellent performance and work record
• Computer proficiency in Microsoft office/software

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.


As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #104963 by August 29, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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