Job Description

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English job description follows

Description de l'emploi :

Vous avez une experience en publications techniques, vous avez travaille dans un environnement de service client et vous souhaitez evoluer et developper de nouvelles competences? Ce poste est pour vous !


Le programme d'avions commerciaux A220 recherche un(e)

Superviseur des donnees techniques - Structure

pour rejoindre notre departement Service Client basee a Mirabel (Quebec, Canada).


Vous ferez partie de l'equipe Publications Techniques chargee de produire et distribuer, dans tous les formats de medias, la documentation technique liee a la maintenance des appareils A220 ainsi que les bulletins de service.


L'organisation de l'equipe est etablie de maniere a promouvoir la collaboration transversale de maniere autonome, en se soutenant mutuellement et en apprenant collectivement.


Votre role en tant que

Superviseur des donnees techniques - Structure

sera de gerer et diriger efficacement l'equipe multifonctionnelle en contact avec la clientele, et de superviser la realisation de multiples projets et objectifs au sein de l'organisation des Publications Techniques.

Votre environnement de travail :

Le siege du programme d'avions commerciaux A220 est situe a Mirabel, dans la region metropolitaine de Montreal, a proximite de la ville dynamique de Montreal. Reputee pour son environnement paisible et sur, la region offre une grande qualite de vie aux jeunes professionnels ou aux professionnels experimentes, ainsi qu'aux familles, en equilibrant parfaitement les opportunites de carriere et les activites de plein air, ce qui en fait un endroit vraiment special ou il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers:

Salaire attractif, bonus annuel, regime d'assurances collectives, regime de retraite et regime d'achat d'actions.

Equilibre vie privee / professionnelle:

Une politique de travail hybride (selon les besoins operationnels), une cafeteria sur site, une politique de conges tres concurrentielle.

Bien-etre / sante:

Programme d'Aide aux Employe.e.s (PAE), programme de rabais, service medical sur site, acces a un service de navette publique entre Laval (station de metro Montmorency) et Mirabel et application de covoiturage.

Developpement individuel:

des opportunites d'evolution et des possibilites de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre acces pour developper votre employabilite, certifications, programmes de developpement accelere, mobilite nationale et internationale).
Chez Airbus, nous vous aidons a travailler, a vous connecter et a collaborer plus facilement et de maniere plus flexible. Partout ou cela est possible, nous favorisons la flexibilite dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos defis :

Etablir et maintenir la coordination des livrables des fournisseurs, partenaires commerciaux et fournisseurs de services (par l'impartition des processus d'affaires ; BPO) ; Gerer la definition et la production des donnees de maintenance pour les publications connexes ; Effectuer toutes les taches de gestion liees aux employes : recrutement, gestion, evaluations periodiques et communication ; Representer les publications techniques a differentes phases du developpement de produits d'ingenierie ; S'assurer que tous les livrables repondent aux objectifs de l'unite operationnelle ; Assurer l'amelioration continue des processus et des outils connexes en tenant compte des commentaires et des besoins des clients internes et externes ; Vous serez responsable de l'atteinte des objectifs de l'initiative BPO et de l'amelioration continue des processus et outils associes ; Vous serez responsable de la communication du rendement du BPO aux intervenants internes par le biais de rapports de gouvernance et/ou de presentations.

Votre profil :

Vous detenez un diplome d'etudes collegiales en aerospatial ou l'equivalent, combine a un minimum de cinq (5) a sept (7) ans d'experience en publications techniques ; Vous avez une solide comprehension des processus et des outils des publications techniques aerospatiales. Une experience dans l'impartition des processus d'affaires (BPO) et dans un environnement de redaction distribue est indispensable ; Vous avez une experience en gestion de personnel (un atout) ; Vous avez une comprehension des dernieres normes, technologies et tendances du secteur aerospatial (un atout majeur) ; Vous avez un sens aigu des affaires et vous excellez dans la prestation d'un service a la clientele exceptionnel ; Vous avez d'excellentes aptitudes interpersonnelles et de leadership, ainsi qu'une capacite a influencer positivement les autres ; Vous demontrez de solides valeurs fondamentales et des qualites de leadership ; Vous avez de solides competences en communication (a l'oral comme a l'ecrit) - cela est essentiel pour faciliter les relations avec les fournisseurs de services et les intervenants internes ; Vous maitrisez parfaitement le francais et l'anglais (parle et ecrit).
Ce poste peut impliquer des deplacements professionnels occasionnels (dans le monde entier).


Ce travail necessite une prise de conscience liee a tous les risques potentiels de conformite et a un engagement a agir avec integrite, ces valeurs sont le fondement du succes, de la reputation et de la croissance durable de l'entreprise.


Vous ne semblez pas correspondre a 100%? Pas d'inquietude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux a vos competences et aspirations.


Donnez une nouvelle dimension a votre carriere en soumettant votre candidature en ligne maintenant !


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Job description:


Do you have experience in Technical Publications, have you worked in customer service environments, and would you like to progress and develop new skills? Then this job is for you!


The A220 commercial aircraft Programme is looking for a

Supervisor Technical Data - Airframe

to join our Customer Services organization based in Mirabel (Quebec, Canada).


You will be part of the Technical Publications team producing and distributing, in all media formats, the technical documentation related to the maintenance of A220 aircraft as well as service bulletins.


The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.


Your role as

Supervisor Technical Data - Airframe

will be to effectively manage and lead the multi-functional customer-facing team, and oversee the completion of multiple projects and objectives within the Technical Publications organization.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards:

Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

Work / Life Balance:

A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

Wellbeing/Health:

Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

Individual development:

Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Establish and maintain coordination of deliverables from suppliers, business partners, and service providers (through Business Process Outsourcing; BPO); Manage the definition and production of maintenance data for related publications; Perform all employee-related management tasks: recruitment, management, periodic evaluations, and communication; Represent Technical Publications at different phases of engineering product development; Ensure all deliverables meet the operational unit's objectives; Ensure the continuous improvement of related processes and tools by considering feedback and needs from internal and external customers; You will be responsible for achieving the BPO initiative's objectives and the continuous improvement of associated processes and tools; You will be responsible for communicating BPO performance to internal stakeholders through governance reports and/or presentations.

Your boarding pass:

You hold a college degree in aerospace or the equivalent, combined with a minimum of five (5) to seven (7) years of experience in technical publications; You have a solid understanding of aerospace technical publications processes and tools. Experience in business process outsourcing (BPO) and a distributed authoring environment is essential; You have experience in managing a team (an asset); You have an understanding of the latest standards, technologies, and trends in the aerospace sector (a major asset); You have a strong business acumen and you excel in providing exceptional customer service; You have excellent interpersonal and leadership skills, as well as an ability to positively influence others; You demonstrate strong core values and leadership qualities; You have s trong communication skills (both oral and written) - it's essential to facilitate relationships with service providers and internal stakeholders; You have a perfect command of French and English (spoken and written).
This role may involve some travels for business (worldwide).


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.


Take your career to a new level and apply online now!


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Technical Data & Publications
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.


Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.


Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .


At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.