JOB DESCRIPTION City of Thorold
Tourism Information Services Supervisor Department\xe2\x80\xa6\xe2\x80\xa6. ....................... Administration Hours of Work\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6.\xe2\x80\xa6\xe2\x80\xa637.5 Location\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6Lock 7 Viewing Center Job Summary Under the direction of the Manager of Economic Development, successful applicants will be responsible for
the daily administrative functions of the Thorold Lock 7 Viewing Centre. Qualifications Minimum Requirements Education \xef\x82\xb7 Completion of Secondary School \xef\x82\xb7
Some university preferred Experience \xef\x82\xb7 Previous experience in Recreation and/ or Tourism Sector is considered an asset Qualifications, \xef\x82\xb7 Computer proficiency, including Microsoft Office and Outlook Supplementary
Knowledge,
Certifications or
Designations Duties & Responsibilities Duties include but may not be limited to: \xef\x82\xb7 Plan, organize, schedule, monitor, evaluate and provide guidance to Lock 7 Viewing Center Staff \xef\x82\xb7 Act as the liaison between staff and the Manager of Economic Development reporting issues arising
with participants, equipment or staff \xef\x82\xb7 Manage the City\'s Tourism social media channels to promote local events \xef\x82\xb7 Ensure the maintenance of inventory control of tourism literature \xef\x82\xb7 Perform tourism related research \xef\x82\xb7 Greet visitors as they arrive to the Viewing Centre \xef\x82\xb7 Provide information regarding the Lock 7 ship schedule, promoting Thorold business, and local events
and activities \xef\x82\xb7 Assist with maintenance, cleaning and disinfecting of viewing centre amenities including lobby, office
and washroom Tourism Information Services Supervisor Page | 1

JOB DESCRIPTION \xef\x82\xb7 Respond to customer calls and email inquiries \xef\x82\xb7 Report facility measurables including daily attendance, purpose of guest visits and frequently asked
questions \xef\x82\xb7 Answer questions from the general public and patrons Additional Information General
Work safely in accordance with the Occupational Health and Safety Act and related regulations.
Perform other related duties and responsibilities as assigned or required. Working Conditions \xef\x82\xb7 Typical office environment \xef\x82\xb7 Exposure to outside environment \xef\x82\xb7 Able to work with minimal supervision \xef\x82\xb7 May be required to attend off-site meetings \xef\x82\xb7 Driver\xe2\x80\x99s license and access to a vehicle may be required

Approvals Name Signature Date Chief Administrative Manoj Dilwaria March 16, 2023 Officer

IMPORTANT NOTE The statement above reflects the principal functions and duties as required for proper evaluation of the job. Other related duties can only be considered part of the job if they directly relate to the primary function contained herein.

Created: February 2023:

Pursuant to Section 4.2 (b) of the Manual of Procedures for the Joint Job Evaluation process, this job
description is hereby acknowledged as received by CUPE, Local 151.



Name Signature Date Incumbent Tourism Information Services Supervisor Page | 2