Job Description

Department: Service Nova Scotia and Internal Services Location: HALIFAX Type of Employment: Student Union Status: Exclusion - Non Union - NSPG Closing Date: 4/25/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us or want to do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.
At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.
Do you care genuinely about delivering excellent customer service? Do you have strong communication and interpersonal skills and enjoy assisting customers in resolving technical issues? If you have answered yes to these questions, we would love to talk to you!

About Our Opportunity

As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good. Providing excellence in client service is demonstrated by interacting with clients and processing requests received across the channels of mail, fax, digital, in-person and phone. You strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

Primary Accountabilities

Duties may include assistance with cash balancing/reconciling, triaging customers, information desk coverage, administering knowledge tests, opening and sorting mail, scanning documents, and data entry for a variety of business programs. In addition, you may be responsible for cash handling and the issuance and custody of serial numbered and non-serial numbered inventory in accordance with established policies and procedures.

Qualifications and Experience

To be considered for this summer student opportunity, you are currently a full-time University or Community College student entering or returning to study in September 2023. Customer service industry experience is required. In addition, you demonstrate:

• Strong organizational skills;
• Excellent communication and interpersonal skills;
• Problem solving skills;
• Team player skills, with the ability to work collaboratively within a team environment;
• Ability to work in a fast paced environment;
• Strong keyboarding and computer skills (Word, Internet and Email).

Data entry skills, cash handling experience and bilingual ability in French and English would be viewed as assets. Proof of educational enrollment may be required.

Additional Information

This competition maybe used to fill multiple Summer Student vacancies in Halifax, Sackville or Dartmouth Access Centres as well as the Contact Centre downtown Halifax, with an anticipated start date of May 1, 2023 and an end date of September 1, 2023. The successful candidate must be available to work during all hours of operation.
Pay Grade: HOURLY Salary Range: $17.25 - $28.12 Hourly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Current government employees may access this posting through the link below:
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.