Job Description

About SoM

Founded in 2002 as an outreach project by Sarah McLachlan, The Sarah McLachlan School of Music (SoM) is a registered charity serving over 900 students per year in Vancouver, Surrey and Edmonton. Inspired by the potential of music to empower, motivate and transform lives, Sarah McLachlan founded the Sarah McLachlan Music Outreach project in partnership with Arts Umbrella in 2002 in order to address inequities in access to musical programming and experience. At Sarah McLachlan School of Music, we are so much more than a music school--we are a community dedicated to empowering young artists to "find their voice" and express themselves through the transformative power of music.

More details about the school and program can be found at https://www.sarahschoolofmusic.com/

SoM's Vision

: Transforming lives through the power of music.

SoM's Purpose

: Building inclusive and barrier-free communities of musical learning where children and youth find their voice.

SoM's Values

: Acceptance

Care

Collaboration

Commitment

Curiosity

Flexibility

Innovation

Social Responsibility

We are looking for a Student Services Coordinator to join our team in delivering programming out of our Edmonton location at MacEwan University! This position works

4

days a week; 1 PM to 7 PM, Monday -Thursday. This is a part time, hourly position.

The starting compensation for this position is $23.50 CAD per hour.

The Student Services Coordinator plays a vital role in shaping the student experience at SoM by ensuring welcoming, supportive, and efficient daily operations outside of the classroom. Based at our Edmonton site, this role oversees the Student Services Assistants team, supports student engagement activities, and helps ensure smooth coordination of services such as transportation, snacks, and student lounge supervision.

The Coordinator ensures that students and families are greeted with warmth and clarity, and that communication and logistics run smoothly in alignment with SoM's broader values of inclusion, care, and community. While the role does not lead admissions, it may provide support for registration and intake processes as needed.

This is a site-based position that reports to the Site Lead and collaborates closely with the program, operations, and leadership teams. Remote candidates will not be considered.

Key Responsibilities of a Student Services Coordinator at SoM

Student Experience & Frontline Support

Foster a welcoming, calm, and inclusive environment in all shared student spaces (student lounge, reception, etc.) Be available to respond to student concerns, family questions, and day-to-day challenges with empathy and professionalism Oversee implementation of daily snack and transportation programs Help coordinate and supervise special events, concerts, and student gatherings

Supervision & Staff Support

Oversee, schedule, and support a team of Student Services Assistants Provide ongoing coaching, performance feedback, and clarity around roles and expectations Develop or refine daily systems, tools, and checklists used by the student services team Lead or co-lead onboarding and training for new student support team members

Operations & Admin Support

Ensure daily attendance and snack/transportation data are tracked accurately Monitor and maintain student-facing communications and shared program info (schedules, reminders, posters, etc.) Participate in health & safety routines and help ensure protocols are followed in all shared spaces Support the registration process during high-volume periods (e.g., start of term), in coordination with the admissions or program team

Collaboration

Work closely with the Site Lead, Program Managers, and Operations team to ensure smooth communication across teams Contribute input to system improvements that enhance student or staff experience Serve as a bridge between students/families and other team members when needed

Skills, Experience, Abilities and Qualifications required:

You bring the following experience with you to this role:

2-4 years' experience in a youth-centered, education, or community-based environment Experience supervising or mentoring staff, volunteers, or interns Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment Strong organizational skills and comfort with managing logistics Experience with Google Workspace, Slack, Jackrabbit, and Discord is preferred but not required Empathetic communicator who builds positive rapport with youth, families, and staff Interest in or familiarity with health & safety and emergency protocols A passion for music and the arts is an asset, but not required First Aid Certification (or willingness to obtain) Skills: Calm and clear communicator, even under pressure. Highly organized, with the ability to juggle multiple timelines and priorities. Solutions-oriented and collaborative in resolving day-to-day challenges. Empathetic and confident when working with families and students from diverse backgrounds. Ability to identify potential risks/areas of opportunity and to develop and implement effective solutions Ability to work independently and in a team environment Excellent written and verbal communication skills Experience dealing with confidentiality and sensitive information

Ability to pass a criminal record and vulnerable sector check

Musical ability / experience is an asset but not required*

Interested?

If you're excited by what you have read, we would love to hear from you!

We've included the "wish list" of our ideal candidate above, but we realize that everyone comes to the table with a different background and skill set. If you are excited about the prospect of working for us, and can demonstrate that you can do most of what we're looking for, we would welcome an application from you.

Sarah McLachlan School of Music (SoM) is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

While we thank all applicants, only those selected for an interview will be contacted. Posting closes at the end of day on Friday August 1, 2025.

All applications must be submitted through indeed.com and should include the following:

A resume outlining your most relevant experience along with up to 3 samples of your work A cover letter, telling us a little more about you and why you are interested in joining the SoM team. Anything else that you think demonstrates why you would be a great addition to our team.
Job Type: Part-time

Pay: From $23.50 per hour

Expected hours: 24 per week

Ability to commute/relocate:

Edmonton, AB T5K 2Y9: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 2025-08-08
Expected start date: 2025-09-08