Job Description

Competition Number
S181076P


Position Title
Student Information Services Officer


Position Number
S99997


Employee Group
Staff


Position Status
Regular Full-Time


Start Date
01/02/2024


End Date (if applicable)



Department
Registrar\'s Office


Additional Notes



Location
North Vancouver


Working with us
At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC\xe2\x80\x99s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.

Do you share our purpose and passion?


What you\xe2\x80\x99ll do

This is varied customer service, clerical, and administrative support work in support of Enrolment Services. An incumbent in this position is primarily responsible for providing a wide variety of information on university programs, services, policies and procedures to students, other employees and the general public. Duties include providing front line customer service, providing first level screening of customer needs, preparing files, assessing and compiling information, word processing, data entry, document filing, and scanning. The position reports to the Associate Registrar, Student Information Services and Reporting, and receives direction from the Supervisor, Registration and Student Information Services.

• Provides front line customer service and information to students, staff, faculty and the general public regarding admissions, registration, student loans, and awards processes, University programs, services, procedures and policies. Redirects inquiries and refers people to other campus services as necessary.
• Answers University switchboard calls, re-directs calls, and handles emergency calls.
• Processes registration and course change forms as well as other admissions, registration and graduation related material. Checks that the information and forms submitted are complete and conform to application or registration requirements.
• Evaluates and scans documents as received. Enters information relevant to the admissions process (e.g. grades, test scores, English assessments, etc). Ensures data entered is accurate.
• Assists applicants in completing the application process by checking for completeness of file, determining what documents are still required, and writing appropriate communication to collect required information and advise of application status.

What you\xe2\x80\x99ll bring

• Completion of one year (approximately 30 credits) of post-secondary education.
• Two years of related work experience, preferably in dealing with the public in an educational setting

For more information
For more information, please see the complete job description.


Benefits
At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peak to see what it is like to work at Capilano University.


Posting Detail Information



Days and Hours of Work
Our standard work week is Monday to Friday, 8:30am \xe2\x80\x93 4:00pm. This position may include working evenings and weekends based on departmental needs.


Bridge Period (if applicable)



Pay Group
16


Salary
$52,716 annually based on 35 hours per week (with increments up to $59,256)


Union
MoveUP


Job Open Date
12/01/2023


Job Close Date
12/11/2023


Open Until Filled
No