Job Description

Start Date: mid April 2025 Work Hours: Seasonal, Full-time + Part-time roles available Location: Downtown Vancouver Wages: $17.40/hour + commission = Average Earnings of $26.64/hour

Are you passionate about Vancouver, speaking to new people, and sharing ideas on things to do in our beautiful city? With a focus on selling our Hop-On Hop-Off city tour, guided sightseeing tours + attractions, we are looking for outgoing, customer-oriented, sales driven team members to work a flexible full or part-time schedule, while acting as a visitor information hub for tourists. Our sales training approach focuses on low-pressure techniques and emphasizing knowledgeable selling.

During a shift, you may work outside or inside, and at various locations around downtown Vancouver selling our tours to guests from all over the world.

YOUR WORK WILL INCLUDE• Selling and booking our Hop-On Hop-Off tour, guided sightseeing tours + attractions to guests through a handheld point of sale (POS) system
• Proactively anticipating and initiating sales by approaching guests, asking open-ended questions, and recommending experiences relevant to their sightseeing expectations
• Being sales driven and guest focused - working to meet and exceed sales targets and guest expectations.
• Providing outstanding customer service and creating meaningful connections with guests to enhance their experience
• Assisting Tour Drivers by issuing tickets on-board buses
• Efficiently scanning Hop-On Hop-Off tickets and processing voucher redemptions
• Organizing and managing guest lineups efficiently during peak times to ensure smooth operations
• Professionally addressing guest complaints or concerns, elevating to Supervisor when necessary
• Keeping up to date with operational updates and facilitating communication of relevant information amongst team members


WHAT WE WILL LIKE ABOUT YOU• You have previous experience working in a sales/customer service environment
• Outgoing personality and strong interpersonal skills
• You possess passion, integrity, adaptability with a professional and positive attitude
• Guest-focused and sales-driven, with a passion for delivering exceptional guest service
• Ability to work effectively both independently and as part of a team in a fast-paced environment
• Excellent English verbal communication skills - another bonus is a few different languages
• You like to work outdoors. This job requires standing and walking for extended periods of time in various weather conditions.
• You have familiarity with online booking engines. Proficiency with credit card is an asset.
• You can work a flexible schedule and are available to work early mornings, weekends, and holidays
• Prior experience at a sightseeing company is a big bonus
• Strong knowledge of Downtown Vancouver and surrounding areas, including key attractions and experiences.


WHAT YOU WILL LIKE ABOUT US• Paid training
• Free admission + discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
• Central downtown Vancouver office with easy access to all transit routes
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities and familiarization tours
• The little things like free coffee, tea, hot chocolate and water (available in-office)

•Please include a Cover Letter when submitting your Resume.•

•Everything we do at Gray Line Westcoast Sightseeing is for a common purpose: Sharing Remarkable Experiences Together. We have been introducing the world to Vancouver, Victoria, and Whistler for over 40 years on our sightseeing tours, and we can't wait to share these experiences with you. We attribute much of our success to our passion for Vancouver and the strength of our team.•

•Gray Line Westcoast Sightseeing is the #1 Top Nominated Company at the Vancouver Tourism Awards for two years in a row in 2023 and 2024! This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.•

GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability. GLWCS recruits, hires, trains, compensates, and promotes people of all races, ethnicities, religions, genders, sexes, abilities, and ages.

Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the xm?kym (Musqueam), Swxwu7mesh (Squamish), and slilwta (Tsleil-Waututh) Nations on which our offices are located.