Job Description

Mission:

To create a positive, engaging, and memorable shopping experience for every Kunitz Shoes customer by offering personalized service, deep product knowledge, and a commitment to helping people find the perfect pair of shoes. As a key player on the retail floor, the Footwear Sales Specialist supports sales, team collaboration, and customer loyalty while embodying the values of the Kunitz Shoes brand.

Outcomes:

Provide exceptional customer service that results in satisfied, repeat customers Consistently achieve individual and team sales goals through proactive selling and relationship building Maintain deep knowledge of product features, fit, and brand stories Support overall store operations by contributing to cleanliness, merchandising and
receiving in peak times.

Support backroom store ops as needed. Help foster an inclusive, welcoming retail environment that reflects the values and culture of Kunitz Shoes

Tasks

Active Duties:

Greet and engage with customers on the sales floor Assist customers in finding appropriate footwear based on style, fit, and need and answer technical questions about products. Maintain merchandising standards and ensure product displays are tidy and well-stocked Work collaboratively with the team and Floor Manager to ensure customer flow is managed effectively Operate the POS system for sales and returns Support receivers in peak times Respond to customer inquiries in-store and by phone with professionalism Participate in promotional events or brand campaigns as needed

Long-Term Duties:

Build and maintain lasting customer relationships that support customer retention Continuously learn about new product arrivals, trends, and fit tips Develop a strong personal selling style and mentorship skills for future opportunities within the company Support seasonal product transitions and store resets as part of the team

Competencies

Hard Skills:

Retail sales and customer service POS and basic computer system navigation Product knowledge development (fit, brands, care) Visual merchandising and product presentation

Soft Skills:

Friendly, outgoing, and comfortable initiating conversations Self-motivated with a strong sense of responsibility Adaptable and eager to learn in a fast-paced environment Team-oriented and supportive of colleagues Fashion-conscious with personal style awareness Able to work independently while contributing to shared goals

Time:

Weekly hours: pt (16 to ft 40 hours)

Availability:

Must be available weekdays and Saturdays, between 9:30 am - 6:30 pm. Willingness to work at both Saddleback Road and 167 Street locations required.

Required:

Customer service experience, strong communication skills, and availability for both locations.

Kunitz Shoes Care Values:

Collaboration

- We listen, build, and solve problems together with curiosity and a shared outcome in mind.

Accountability

- We take ownership, act with integrity, and follow through--because we care about trust and reliability.

Resilience

- We adapt, innovate, and are focused on solutions. We roll with the punches. We aren't afraid of change.

Excellence

- We operate with excellence in all aspects of our business--from inventory management to serving our customers.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 25 - 40 per week

Benefits:

Dental care On-site parking Paid time off Store discount Vision care
Work Location: In person