Job Description

Strategic Account ManagerGIW INDUSTRIES, INC.Job Title: Strategic Account ManagerDepartment: Fort McMurray Service CenterReports to: Head of Sales \xe2\x80\x93 Fort McMurray Service CenterLocation: Fort McMurray, Alberta, CAShift: 1stPurpose of Position:Develop and maintain a customer specific Sales/Spare parts plan, manage the customer relationships and all aspects of sales, market development, technical support and sales growth for all GIW product and Service Center offerings with assigned customers, with the intent of growing company sales, profits, and market share. Support the Oil Sands Service Team with technical expertise while raising their technical capabilities.Duties and Responsibilities: * Understand the customers\xe2\x80\x99 Maintenance strategies and identify synergies with GIW.

• Develop customer focused sales strategies and goals in conjunction with corporate strategies and goals.
• Establish and facilitate intra company relationships.
• Facilitate coordination of company processes and work teams to enhance customer satisfaction and company revenue growth.
• Responsible for growing sales with assigned customers and development of selected new customers in market segment.
• Assist other team members with customer development, including joint customer visits and technical advice.
• Develop and maintain a planned call schedule to ensure adequate customer interface.
• Arrange quarterly or half a year review meetings with the selected customers.
• Create preferred or exclusive supply arrangements.
• Early recognition of conflict / problems areas for quick resolution.
• Facilitate technical support with customer reliability engineers and GIW engineering group to troubleshoot and recommend solutions in existing and new applications.
• Aid in providing recommendations to optimize maintenance and operational procedures on customer sites, including preparation of technical documentation and investigation reports related to application improvements.
• Assist the Business Development Manager with developing appropriate strategies, goals, tactics, etc. for the benefit of the region and GIW, including sales forecasts for assigned customers.
• Identify and initiate efforts for technological developments to differentiate GIW
• Available after hours and weekends for customer emergencies.
• Assists in the technical training & development of other GIW Sales Engineers and technical staff.
• Comply with company rules, policies and procedures.
• Other duties as assigned by the manager.
• Field support during pump overhauls or failure inspections.

Knowledge & Experience:

• Strong Mechanical and Technical aptitude (Should be capable of reading and understanding drawing layouts and parts sheets).
• Deep understanding of pumping systems and customer applications.
• Strategy delivery.
• Working knowledge of Microsoft Office and SAP.
• Good English written and verbal communication skills.
• Performance through people.
• Partnership building.
• Patience, organized and able to work individually or in a team environment.
• Information sharing
• Growth-driven
• Self-motivated, driven, detail oriented.

Education:

• Engineering Degree or Technical Diploma with a minimum 5 years industry experience.
• Commercial experience on technical equipment preferred.

Physical Requirements:

• Primarily desk-type duty

Travel Requirements:

• This position will serve as a liaison between the business and customer, so frequent customer visits will be required to maintain a good working relationship. Customer site visits will be 3x per week, at minimum.

GIW Industries, Inc. (A KSB Company) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit, and business needs at the time.PI4c68088a1799-8722-32739893

GIW Industries