Job Description

Once Upon A Child Nanaimo is hiring a Store Operations Supervisor to support daily store operations, train staff, and help keep our high-traffic kids' resale store running smoothly. If you're organized, reliable, and great at problem-solving, this role is for you.

Why Join Us?

Consistent hours Growth opportunities Fun, fast-paced retail environment Employee discount
About the Role

The Store Operations Supervisor helps the Store Manager ensure that the store runs efficiently day-to-day. You'll support team training, complete daily audits, coordinate staff coverage, and maintain high store standards. This is an excellent role for someone who has Supervisor experience.

Key Responsibilities

Retail Operations

Ensure all store processes and procedures are followed (buying, selling, cash handling, merchandising). Lead and supervise store staff, including recruiting, training, and developing team members to ensure high performance and excellent customer service. Perform daily operational audits (cleanliness, organization, backroom standards, customer service). Maintain consistent store Social media, housekeeping and retail presentation duties.
Training & Onboarding

Train all new hires on store systems, buying procedures, customer service, and job duties. Support ongoing staff development and retraining.
Scheduling & Coverage

Help manage sick call coverage, shift adjustments, and busy-day staffing needs. Assist with working interviews for new applicants.
Supply & Inventory Support

Complete weekly supply orders (bags, printer rolls, cleaning supplies, hangers, tags). Track inventory levels and notify management of shortages.
Reporting

Complete and submit daily and weekly audit reports. Identify issues and ensure corrective actions are completed.
Events & Promotions

Set up and coordinate in-store events, sales, and seasonal promotions. Ensure signage, merchandising, and customer flow are organized.
What We're Looking For

1+ year retail or customer service experience (operations or Supervisor experience is an asset). Strong organization and multitasking skills. Confidence training others and giving direction. Able to work independently and take initiative. Reliable, punctual, and detail-oriented. Comfortable working mornings, evenings, weekends, and event days.
Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 40 - 45 per week

Benefits:

Store discount
Work Location: In person