Job Description

Position Summary

The Freshslice Pizza Store Manager is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and maintaining high food quality standards. This role involves managing staff, optimizing operational efficiency, and driving sales while upholding company policies and values.

Key Responsibilities

Operations Management

Oversee the daily operations of the pizza store, ensuring smooth workflow and timely service. Monitor food preparation and delivery to maintain quality and consistency. Ensure compliance with health, safety, and hygiene standards. Manage store inventory, ordering and tracking supplies to prevent shortages or waste.

Team Leadership

Recruit, train, and mentor staff to build a motivated and high-performing team. Schedule and assign shifts to ensure optimal staffing levels during peak and off-peak hours. Conduct regular team meetings to communicate goals, provide feedback, and address concerns.

Customer Service

Ensure customers have a positive experience by providing exceptional service. Handle customer complaints and feedback professionally to maintain satisfaction and loyalty. Develop strategies to enhance the customer experience and encourage repeat business.

Financial Management

Monitor store performance against sales and profitability targets. Manage budgets, including labour, food costs, and operational expenses. Prepare and analyze sales and financial reports to identify trends and opportunities for growth.

Marketing and Sales

Implement promotional campaigns to boost sales and attract customers. Collaborate with the marketing team to develop local store marketing initiatives. Monitor competitor activity and suggest strategies to remain competitive.

Store Maintenance

Ensure the store is clean, organized, and well-maintained at all times. Address and resolve maintenance issues promptly.

Skills and Qualifications

Experience

: 2+ years in restaurant management or a similar role, preferably in the pizza or quick-service industry.

Leadership Skills

: Proven ability to lead and motivate a diverse team.

Customer Service Skills

: Strong focus on delivering outstanding customer experiences.

Organizational Skills

: Ability to multitask, prioritize, and manage time effectively.

Problem-Solving Skills

: Capable of addressing operational challenges and finding solutions.

Technical Proficiency

: Familiarity with POS systems and basic computer applications (e.g., Excel, Word).

Knowledge

: Understanding of food safety regulations and restaurant operations best practices.

Working Conditions

Requires standing for extended periods. Flexible to work evenings, weekends, and holidays. Occasional lifting of supplies or inventory up to 50 lbs.

Compensation and Benefits

Competitive salary based on experience. Performance-based bonuses. Employee meal discounts. Opportunities for career growth and professional development.
Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: No more than 40 per week

Additional pay:

Bonus pay
Benefits:

Discounted or free food Flexible schedule On-site parking
Ability to commute/relocate:

Vancouver, BC V6Z 2S7: reliably commute or plan to relocate before starting work (preferred)
Experience:

Pizza Store Manager: 2 years (required)
Language:

English (required)
Work Location: In person