Job Description

Position Title: Store Inquiries Coordinator (Temp)

Requisition ID: 30136

Career Group (ADSP): Distribution Center

Division: Supply Chain (80190525)

Department: Logistics and Distribution

Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario

Position Type: Temporary

Summary

The Store Inquiries Coordinator position will provide support to Metro Ontario stores in resolving store SAP and BDMS issues that have been submitted via email, providing the stores with requested interim retails, entering survey and distribution information, and working on special projects as necessary.

Specific Responsibilities:

• Receive, investigate, and respond to all store inquiries impacted by SAP and BDMS. Store Inquiries are sent via email from the stores.
• Ensure that the correct data is transferred from SAP to BDMS.
• Coordinate issue resolution activities with relevant departments.
• Troubleshoot items that may impact multiple locations.
• Correct issues identified by the stores, category management, replenishment, traffic, and warehouse operations.
• Ensure that issues correction is completed within required time frame.
• Provide instruction to the store, on the appropriate course of action to affect a retail change and also ensure that the store enters the retail change for the correct time period.
• Proactively inform the stores of any upcoming difficulties that the stores may encounter with current flyers.
• Complete data entry into the SAP system during project work, manipulate date in Excel and create action logs and summary reports.

Qualifications:

• High school diploma
• 1 - 3 years of relevant experience
• Knowledge of BDMS, Excel, Word and SAP
• Excellent verbal and written communication skills

Relationships:

• Internal Contacts include:

• Head Office Staff
• Distribution Centres
• Stores
• Pharmacies
• External Contacts include:

• Vendors
• Suppliers

Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.

Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.

Only applicants that meet the qualifications will be contacted.

We respectfully request no calls or unsolicited resumes from agencies.

METRO INC. is a food and pharmacy leader in Quebec and Ontario. As a retailer, franchisor, distributor, and manufacturer, the Corporation operates or services a network of 953 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Premiare Moisson, as well as 648 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners, providing employment directly or indirectly to almost 90,000 people.

Our five customer promises are simply that... promises to provide our customers with the best shopping experience possible. Under each promise are actions that support it.

Our five customer promises:

• Great quality fresh products
• The people are great
• It's easy to shop
• Customers get what they want
• Prices are good