United States Virtual Req #2982

Monday, March 6, 2023

The Alliance Relocation Services Coordinator Temp is responsible for facilitating 3rd party services between SIRVA Move Management, Relocation Services, Agents and Vendors. The Coordinator gathers pertinent customer information, enters and manages order and service data in the system, and resolves conflicts due to service failures. Additionally, this role researches and sources new independent contractors based on service line or geographic location to partner with Alliance Relocation Services.

FUNCTIONS AND RESPONSIBILITIES

30% - 3rd Party Services:

• Facilitates all steps in the order life cycle for 3rd party services provided via SIRVA Move Management, Relocation Services and Agents.
• Communicates with high level executive corporate transferees (move management, carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information.
• Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions
• Assigns appropriate vendor per service order by referencing contracts and rate tables
• Provides proactive recommendations of potential service failure or cost avoidance
• Dispatches domestic/international 3rd party orders
• Completes financial audits of revenue and payables upon completion of delivery

30% - Vendor Management:

• Researches potential vendors across various markets for both service type and geographic growth
• Prepares required documentation for new vendor setup and maintains contract repository
• Facilitates annual vendor recertification and compliance
• Monitors and provides recommendations to management on vendor quality scores
• Clarifies any pertinent information required to ensure a successful service to all customer types

25% - Conflict Resolution:

• Responds promptly and accurately to a variety of inquiries via phone, email and messages. These inquires could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or SIRVA Associates
• Acts as the first point of contact for escalations, determines resolution for service failures
• Provides necessary documents to initiate the process of a service claim

10% - Training:

• Provides vendor and customer training on SIRVA systems including but not limited to mobile / in-office platforms
• Provides recommendations for process improvement and enhancements

5% \xe2\x80\xa2 Performs all other duties as assigned by management or needed to support business operations

QUALIFICATIONS AND PREFERRED SKILLS

• A minimum of two (2) years in a fast-paced environment
• Two-year associate degree is useful but not required
• Moving/relocation company experience would be helpful
• Ability to work as part of a team
• Ability to work flexible hours and weekends
• Ability to work in either an office setting or from home depending on business requirements
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor
• Problem solving ability with attention to detail
• Proficient PC skills and ability to learn new software
• Fluent in Outlook, Word and Excel with strong data entry skills
• Ability to prioritize workload

EDUCATION AND CERTIFICATION REQUIREMENTS

• High school degree or equivalent
• At least two years of advanced education in a business field
• Associates degree or business diploma required (or equivalent experience)

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a \xe2\x80\x9cone-stop shop\xe2\x80\x9d can provide. We\xe2\x80\x99re a team that works globally to provide the best service locally \xe2\x80\x94 a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we\'re committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.