Job Description

POSITION:

Reservations Specialist

REPORTING TO:

Reservations Manager, Reservations Assistant Manager, Reservations Team Lead

JOB SUMMARY:

Under the general direction of the Reservations Manager/Assistant Manager/Team Lead, the Reservations Specialist will handle STHS clients' heli ski package reservations, including but not limited to: taking them through the booking process, assisting with guest service while they are in-house, and following up after their package is complete.

We are currently recruiting for four (4) positions:

one (1) role with an October start date, and three (3) additional roles commencing in December.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

To fully understand and promote STHS heli ski products with potential clients. The Reservations Specialist is expected to understand and book all types of products; Day Heli and Multiday Packages. Maintain professional communications with all clients and wholesale agents in a timely fashion by phone and email. Coordinate booking inquiries, ensuring all registration requirements and documentation are fulfilled. This includes but is not limited to, email communications, invoicing for trips, and payment receipts. Ensure the onsite elements of STHS skiing programs are efficiently coordinated (i.e. food & beverage, transportation, accommodation requirements, daily logistics) and communicated as needed to both clients and STHS staff. Auditing bookings & filing paperwork ensuring thorough attention to detail. Maintain a safety conscious workplace, adhering to company health and safety policies and procedures. Includes involvement in emergency response plans if required. Always conduct yourself professionally as an ambassador of Selkirk Tangiers Heli Skiing. Duties in other departments such as Guest Services, Admin & Dispatch as required.

MINIMUM REQUIREMENTS:

Mature, enthusiastic, guests service & sales-oriented individual Excellent English verbal and written communication required Reservations experience required Heli skiing or backcountry skiing-related work experience an asset Ability to speak other languages (German, French, or Spanish particularly) an asset

ABILITIES REQUIRED:

The ability to multi-task and prioritize projects within deadlines Excellence in the ability to communicate verbally and in writing with respect to selling Strong organizational skills and attention to detail Ability to work with composure in a fast-paced environment Experience using RTP sales software an asset Extensive knowledge of Microsoft Office and Windows-based applications

PERKS:

Free winter season pass for Revelstoke Mountain Resort Heli skiing! Dependent on available seats and ability level Free or discounted lift tickets at many other resorts Family & friends discounts on lift tickets at Revelstoke Mountain Resort Family & friends discounts on heliskiing seats (dependent on availability & ability level) Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada Family & friends discounts at our partner hotels Discounts on food at the Coast Hillcrest Hotel while on shift Discounts on retail items in the STHS retail store Pro deals for certain partner retail brands

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.