Job Description

MAINTAIR AVIATION SERVICES has a 35+ year history of providing safe, customer focused aviation services. As we continue to grow, we are currently seeking candidates for STATION SUPERVISOR in Ottawa!
JOB SUMMARY: The Station Supervisor is a leadership role that works under the direction of the Station Manager and is a part of the overall Maintair Family. They will support and work alongside all areas of the company and foster the team atmosphere of Maintair. They ensure coordinators, shift leads, staff, passengers & customers are handled according to specific company policies & procedures, including specific airline requirements. Quality customer service, workplace operations, attention to detail, safety and team work are key components to be a successful Supervisor. Conflict resolution, human resources, finance and training are also daily functions. The ideal candidate must possess solid leadership, multi-tasking and verbal/written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation, Canada Labor Code and Governmental requirements. The station supervisor represents Maintair, its customers, and staff, and as a result must present a professional, unwavering leadership character. The station supervisor is a hands-on position, and he/she is expected to remain current in all training and/or company requirements in order to fulfil team support.
DUTIES AND RESPONSIBILITIES:

• Provide support and direction to a variety of internal and external bodies including: travelling passengers, staff, airport authorities and other internal and external groups.
• Answer phones/emails, provide administrative support and clerical functions to a medium sized staff.
• Report to Manager\xe2\x80\x99s on an as needed (daily) basis.
• Ensure team scheduling is operationally efficient.
• Ensure company policies are being adhered to, as well as governmental and airline policies.
• Ensure company budgets and finance related targets are met.
• Liaise with airport authorities and other carriers for operational efficiency.
• Be available on an on-call basis (cell phone incentive provided).
• Updating internal operations requirements, including station audits.
• Maintaining and exceeding service levels and ensuring target OTP and performance levels are met for client carriers.
• Ensure all training is current and up to date for all departments.
• Act as a Safety Representative for the Station.
• Work under the direction of the Safety Manager as needed.
• Maintain and ensure a safe work environment for all staff.
• Be available to travel on short or no notice.
  
• Ensure published uniform standards and PPE requirements are met.
• Promote and engage in the company Safety Management Program (SMP).
• Manage company grooming activities and stores.
• Coordinate training when required on varied airline, company and governmental topics.
• Monitor external contracts for carrier clients (catering, hoteliers, service providers etc).
• Liase with Management Team.
• Liase with Corporate HQ (Thunder Bay).
• Other duties as assigned by senior management.

• Minimum College Diploma and/or University Degree with equivalent experience in operational management.
• Minimum 2-3 years previous operations/ground handling/transportation experience.
• Must have clean criminal record and be able to obtain a Restricted Area Pass (RAIC).
• Solid understanding of Microsoft Office, Windows, Google, and Proprietary computer programs.
• Excellent keyboarding skills are essential.
• Must have excellent customer service skills, and operational skills.
• Must be able to work with minimal supervision, and/or in a team environment working varied hours and on call.
• Must be able to speak English and French.