Job Description

:Position SummaryRiver Rock Casino Resort is currently looking for a Team Lead in the F&B Department to work in Starbucks Outlet. Under the supervision of the Manager, F & B Outlet or the Shift Manager F&B Outlet this position is responsible for coordinating day- to-day activities of Food and Beverage Operation(s) on a shift basis while establishing a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures.Duties and responsibilities for our next F&B Lead will include:

• Monitors outlet(s) operations on a shift basis and reports issues to F&B management
• Performs a server, or host/hostess role in a lead capacity
• Completes shift reports at the end of each shift
• Assists with month end inventories
• Works on special initiatives as delegated by F & B management
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• Minimum 1 year food and beverage experience with Supervisory experience being an asset
• Computer literacy in MS Office
• Experience in POS system
• 1 year of Starbucks supervisory experience is required
• Exceptional interpersonal and communications skills
• Ability to handle multiple tasks at one time
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Willingness to learn, develop and achieve new skills for personal and professional development
• Passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE\'s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• Ability to stand and walk for all periods of time on a consistent basis

As we operate 24 hours a day, seven days a week, you must be able to work a flexible schedule, including weekends and holidays, up to 40 hours a week. The scheduled hours of work will be based on operation and business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming