Job Description

Starbucks Shift Lead

Reports To:

Manager of Food & Beverage Operations

BE PART OF MARRIOTT OTTAWA'S FUTURE

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

Be

where you can do your best work,

Begin

your purpose,

Belong

to an amazing global team, and

Become

the best version of you.

YOU'RE A GREAT FIT IF YOU CAN :

Flourish in a fast-paced environment with multiple priorities. See the big picture and act proactively with a solution-focused mindset. Know how to take care of people. BE Caring. BE a Storyteller. BE Extraordinary. BE Open-Minded.
Responsible for contributing to the store's success by ensuring service experience standards are met and surpassed at all times. Assist the Store Manager with daily operating procedures such as maintaining quality store operations, maximizing financial contribution and assisting with Associate development and training for new hires.

YOUR RESPONSIBILITIES MAY INCLUDE:

Customer Satisfaction

Responds quickly and proactively to customer concerns. Interacts with customers to obtain feedback on product quality and service levels. Sets a positive example for customer relations.

Maintain quality store operations:

Assist Store Manager in developing new hires. Facilitate opening and/or closing of Store. Coach new hires through their learning. Must be able to work as a Barista and lead by example. Ensure all company policies, store-operating standards, and procedures are communicated effectively and maintained and followed consistently. Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation. Follow health & safety and sanitation guidelines for all products. Perform and ensure others complete the cleaning and operational tasks following the store Duty Rosters. Follow and direct others to follow standards for merchandising, stocking, rotating, and storing all products. Follow all Marriott policies and procedures as outlined in the hotel manual. Place orders according to par levels and level of business. Attends and participates in all pertinent meetings (e.g., Daily Stand Up, Department and Intradepartmental).

Financial Contribution:

Contribute to store goals for increasing sales and improving profit. Assist Store Manager with inventories. Record and be accountable for store funds while running a shift. Ensure all cash handling and cash register functions are performed accurately and consistently. Ensure the proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Effectively communicate new product information to all employees.

Other:

Active Member and Representative of the Health & Safety Committee. Perform other reasonable job duties as requested.

JOB SPECIFICATIONS:

Education/Experience

Certificate in Hotel Restaurant Management an asset. Shift lead or progressive experience in Starbucks or a similar environment. Must complete the Starbucks Training Program. Become a certified Starbucks Trainer Must complete required Marriott Training. Minimum of one year experience as a Barista. Excellent computer skills; knowledge of Excel, Word, and Micros.

Complexity and Analysis

Professional demeanour, excellent problem-solving and decision-making skills. Driven for results for self and the team Able to foster cohesion and collaboration among team members. Able to build co-worker and customer relationships consistent with Marriott's Brilliant Hosting culture. Able to work a flexible schedule. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be friendly and committed to a high level of guest service. Proficiency in Microsoft Office (Excel/Word/Outlook) and Micros P.O.S. system. Bilingual (English & French).

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision-making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

What we offer

Positive respectful culture Marriott Worldwide Travel perks and benefits Duty Meal & Food and Beverage Discounts Rewards and Recognition Growth Opportunities Chance to work with some amazing people!
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Type: Full-time

Pay: $21.24 per hour

Benefits:

Discounted or free food
Ability to commute/relocate:

Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

If selected, what notice period do you require, if any?
Experience:

Starbucks/Barista Lead: 1 year (preferred)
Work Location: In person