Job Description

Company Description

Improving healthcare through innovative technology is at the core of Intelerad's work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We're focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.



The SRE Lead is responsible for meeting the agreed upon SLO's for the Enterprise Imaging systems in their area of responsibility. The SRE Lead will plan and assign all maintenance and deployment work, will train and guide multi competency teams on how to work on the systems, will ensure the improvement of tools and procedures necessary for the operation of the systems and will perform work such as troubleshooting, root cause analysis and some complex maintenance tasks themselves.

Supervisory Responsibilities:

Direct work of Operations, Infrastructure and Monitoring Teams in a matrix environment

Train and Guide of Operations, Infrastructure, Monitoring and Support staff Enterprise Imaging System operating procedures and best practices

Duties/Responsibilities:

Participate in defining SLIs, SLOs and SLAs for Enterprise Imaging Systems

Own system designs, documentation, platform management, and capacity planning for Enterprise Imaging Systems in your area of responsibility

Collaborate with System Architecture to develop Solution Architectures for your area of responsibility

Direct and collaborate with multiple teams in a matrix environment to perform maintenance, troubleshooting and deployment to meet the specified SLO's

Collaborate with R&D, Monitoring and other Teams as necessary to develop and implement effective mechanisms to monitor SLO's

Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLO's

Improve reliability, quality, and time-to-market of our suite of software solutions

Build software and systems to manage platform infrastructure and applications

Partner with architecture and development teams to improve services through rigorous testing and release procedures

Create sustainable systems and services through automation and process improvements

Qualifications

Required Experience/Skills:

University or college education in science, technology, engineering, or equivalent industry experience

Strong sense of ownership and dedication to results

Willingness to do entry level work, if it's necessary for success

Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better

Team player with high levels of emotional intelligence, that can work with and influence others without direct authority

A proactive approach to spotting problems, areas of improvement, and bottlenecks

Ability to adapt to working with a wide array of technologies and languages

Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders

Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering

Ability to program with one or more high level languages, such as Python, Go, Java, C/C++

Knowledge of VMware Enterprise, Windows Server, Linux

Knowledge of Databases

Knowledge of Automation and Monitoring technologies and principles

Experience with networking, firewall configuration, and troubleshooting

Desired Experience/Skills:

3+ years working with Enterprise Imaging Systems

Experience in a Leadership role without direct authority

Experience working in an SRE environment

Understanding of medical imaging, radiology workflow, and integration using industry concepts

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Meet Intelerad's Leadership Team: