Job Description

Position

Sr. Solutions Consultant - Ricoh IT Services

Location

Edmonton, Alberta



We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren\xe2\x80\x99t satisfied with keeping pace with today\xe2\x80\x99s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Senior Solutions Consultant \xe2\x80\x93 Ricoh IT Services

Ricoh\'s IT Services specializes in the design, implementation, and support of all I.T. Infrastructure and Networking systems. We are currently looking for a Senior Solutions Consultant (Subject Matter Expert) responsible for supporting, managing and developing existing business both individually and with direct account manager.

Responsibilities:

• Develop sales strategies, new business opportunities within existing accounts in the Western Canada market
• Develop, design and present individually or with a team Ricoh IT services solutions
• Recommend and provide the client with the right IT solution for their evolving business requirements and/or needs
• Maintain current client relationships by providing superior customer service, including timely communication and follow-up
• Provide prompt, efficient handling of client inquiries and issues
• Act as a facilitator to enable technical resources to complete work according to best practices and standards, ensuring that communication is consistent across all relationships

Continued

Qualifications:

• 5 - 10 year of sales experience with 3-5 years selling in the Managed IT Services and IT Project Services industry
• Proven track record in sales and service with a focus on small to mid-sized companies
• Desire and passion for sales/business development
• Possess strong presentation skills and the ability to influence decision makers through demonstrated business acumen
• Proven track record of managing projects and successfully implementing and managing formal quality processes in projects
• Knowledge and understanding of IT networks, IT security business continuity planning, disaster recovery planning, IT outsourcing, and support
• The ability to comprehend and then articulate technical jargon in easily understood terms
• A positive outlook with client and team success as the ultimate goal

Skills:

• Strong communications skills (oral and written)
• Outstanding organizational skills with exceptional attention to detail
• Ability to work effectively individually or as part of a team with great interpersonal and consulting skills
• Excellent time management skills; able to effectively work on multiple responsibilities simultaneously
• Positive outlook with clients; can quickly familiarize with their needs
• You enjoy technology and embrace learning and expanding your knowledge

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies\' optimizing their end-to-end business solutions.

REF-23-02229

Ricoh