Job Description

OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The Opportunity
You will set a new standard for OpenText Cloud Operations including site reliability through good communication with your team, with your manager, and your peers. You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.
This job requires you be able to work autonomously, in collaboration with others in Cloud Operations as well as Development, IT, and Customer Service, and at the direction of the Manager of Site Reliability. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

You Are Great At

• Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
• Work closely with various teams across the organization, including the security team, and development team for requests for assistance
• Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
• Promote technical vision in concert with product development for VM and containerized product development, deployment, and operationalization
• Establish/maintain security guidelines, practices, and department procedures
• Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
• Mentor peers through code reviews, paired programming, and working sessions
• Focus on our uptime to ensure the team meets agreed uptime SLAs through better monitoring and alerting, and suggesting more resilient designs
• Demonstrated success in delivering high-quality technology products/services in a fast-paced environment
• Ability to prioritize well, communicate clearly and understands how to drive a high level of focus and excellence with a strong, talented, opinionated team
• Sound business judgment, ability to set clear vision and goals and drive the organization in delivering to those goals
• Proven ability to influence others and strong analytical thinking skills are critical to success in this position
• Low-drama, high-focus, -energy, and -passion personality
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Raises awareness on issues that can negatively impact delivering on time and setting specifications.

What It Takes

• 6-10+ years in technical development, QE, or operations role
• 2-5 years of experience building fully automated software applications and infrastructure provisioning and deployment pipelines
• Extensive experience in an iterative development environment and CI/CD practices and tools is a must
• Familiarity with building and managing microservices-based systems
• Extensive experience with AWS and infrastructure as code (Terraform)
• Python, Ruby, Powershell, and/or Bash experience
• Experience supporting and troubleshooting web server applications
• Prior experience with build and deployment tools
• Solid understanding of networking and of system security best practices
• Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
• Extensive knowledge of centralized logging systems
• Has strong analytical skills as applied to information technology, and can work independently of others in an assignment
• Has a good understanding of system hardware, storage subsystems, and networking and common data protocols and APIs
• Extensive knowledge in the use of Jenkins, TeamCity, TFS/Azure DevOps, or similar for orchestration
• Extensive knowledge in the use of GitHub, GitLab, Perforce, or similar for source management
• Extensive knowledge in the use of build artifact management
• Familiarity with the use of infrastructure monitoring tools
• Familiarity with the use of OpsGenie, Everbridge, or similar for notification management
• Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
• Communicates concepts and instructions clearly both verbally and in written form
• Has a desire to keep current with knowledge of technologies, learning new technologies, mastering them, and distributing that knowledge to teammates
• Can speak honestly, openly, and tactfully with both managers and teammates as a collaborator

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It\xe2\x80\x99s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees\xe2\x80\x99 well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

OpenText