Job Description

About NUERA
NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure, and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary

As a

Senior Ocean Import Coordinator

, you will play a key role in managing client relationships, preparing quotations, arranging import bookings, coordinating logistics, and ensuring the accuracy of import documentation. You will respond to all client inquiries promptly, support efficiency across the import department, and identify opportunities for revenue growth.

Essential Functions

Communicate with clients, prepare quotations, arrange import bookings, coordinate inland delivery, and issue arrival notices in accordance with client or agent requests. Obtain necessary documentation to ensure compliance with import regulations, including customs documentation and pre-alerts. Respond to client inquiries on all matters in a timely manner relating to import activities. Communicate with agents and carriers to obtain cargo status updates and ensure service standards are met. Prepare and follow up with clients on the status of freight quotes and delivery timelines. Ensure profit margins are achieved, upsell additional services to increase revenue, and prepare billing promptly upon delivery. Coordinate delivery of containers, LCL, and/or Air Freight shipments with trucking companies and warehouses. Communicate with receiving terminals, bonded warehouses, and clients regarding cargo release and delivery. Monitor import documentation to meet CBSA, carrier, and terminal deadlines. Work with carriers on container availability, ocean/LCL bookings, demurrage, and detention management. Complete agent's documentation packages relating to the cargo's mode of transportation. Handle rate inquiries from agents and request destination or local charges when required. Collaborate with colleagues in the import department to improve customer satisfaction, reduce cycle times, and increase revenues. Maintain high performance standards that support continuous improvement and exceptional customer service. May require some travel to visit clients or attend conferences if required. Mentor junior staff and assist with training as part of progression toward a Team Lead role. Other job duties as assigned.

Education Requirement

Successful completion of

CIFFA Education Program

.

Required Skills and Knowledge

Minimum 3-5 years of general forwarding or marine transportation experience preferred; senior-level experience an asset. Excellent interpersonal and communication skills. Strong customer service orientation with a desire to provide total client satisfaction. Advanced problem-solving and analytical skills. Strong organizational abilities and attention to detail. Ability to work under pressure and manage competing priorities. Ability to upsell additional services (i.e., insurance, customs brokerage, etc.). Demonstrated leadership potential with an interest in mentoring and coaching.

Working Conditions

Climate-controlled office environment (desk/computer work).

Job Type

Permanent, Full-time, On-site

Benefits

Casual dress Company events Dental care Extended health care Life insurance Company Gym On-site parking Paid time off

Schedule

40 hours per week 8-hour shift

Salary Range

CA$60,000 - CA$70,000

Use of Artificial Intelligence

NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed.

Retention of Application

NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.

Accessibility Statement

NUERA Logistics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

Disclaimer

While we appreciate all applications, only those selected for an interview will be contacted. Those who have been selected for an interview will be provided feedback about the status of their application.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Company events Dental care On-site parking
Ability to commute/relocate:

Mississauga, ON L4V 1N3: reliably commute or plan to relocate before starting work (required)
Location:

Mississauga, ON L4V 1N3 (preferred)
Work Location: In person