Job Description

Seeing beyond numbers(TM)

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.


Reporting to the VP, Digital and Payments, the Senior Manager, Digital Enablement leads a multi-disciplinary team responsible for supporting and maintaining the bank's digital and payments ecosystem and go-to-market readiness activities. This role is pivotal in driving digital and payments transformation initiatives that improve user experience, supports growth, increase operational efficiency, and deliver measurable business value. The ideal candidate brings a diverse and unique background, is astute, and has a proven track record to orient themselves in all aspects of the digital landscape. The role demands an unparalleled passion for digital/payments and an ability to simplify the complex and create value for Laurentian Bank's clients. The role involves leading and coaching a high-performing team, including a team that is on-call for digital platform support. The ideal candidate has over 6-8 years of leadership experience in digital in Financial Services, including in Digital Banking enablement, support, change management, go-to-market strategy and best practices. They should be passionate about innovation, team building, and results-driven strategies.
#LI-Hybrid

#LI-SM1

Responsibilities

Lead day-to-day digital banking and platform support for LBC business units such as Personal and Commercial, etc. This includes incident and crisis management for digital platforms and work closely with IT and Incident Management teams to manage the overall health of our digital platforms. Ensure business continuity processes are in place and lead action plans in the event of an incident affecting digital platforms. Lead a multi-disciplinary team, including a team on-call for digital and payments platform support Ensure business testing support where required for LBC initiatives, working with Enterprise cross-functional teams to define processes and pipeline Lead digital and payments initiative readiness which entails creating and communicating impact, go-to-market strategy and change management plan while working closely with cross-functional teams such as Marketing, Client Services and our Branch network, partners to raise awareness of new digital feature launches Communicate digital go-to-market readiness plans to stakeholders and executive leadership Collaborate with stakeholders to measure, learn, and adapt from product launches to inform continuous improvement Contribute to defining, maintaining, and communicating the digital product roadmap Lead cross-functional teams in solving customer problems from ideation to delivery that align with our business objectives Work closely with Digital Product Owners to build business cases for product enhancements and obtain stakeholder buy-in Identify opportunities to engage customers across digital channels and optimize the digital customer experience Mentor and develop team members, fostering a culture of growth and high performance. Ensures all activities conducted are in compliance with governing regulations, compliance mandates, policies, and procedures. Drives collaboration with vendors/partners

The ideal candidate has:

Exceptional communication and presentation skills that can inspire a team and influence stakeholders Excellent collaborative leadership skills: with a team first mindset and is energetically collaborative Works well under pressure and tight deadlines A deep passion and commitment for continuous learning, agile and lean methodologies, and practicing relentless improvement. A proven track record in successfully solving customer problems that realize substantial business value Great product instincts based on intellectual curiosity and a passion for emerging digital technologies and best practices. The technical aptitude to collaborate with the delivery team and external partners to make effective technology scope and feature trade-offs. Strong analytical and quantitative reasoning skills Proven leader with vision and the ability to coach and build high-performing teams You embrace problems, take ownership in an agile and lean manner to deliver positive business outcomes and realize outstanding performance This role requires the candidate to be available on-call/as needed outside of regular business hours

Qualification:

6 to 8 years specific digital product management and readiness experience in digital/payments with a deep, holistic understanding of the digital user experience (internal and external users) 3-5+ years people management experience, with a proven track record of building and fostering high-performing teams Product management experience in both Agile and Waterfall environments. Proven leadership in solving customer problems with digital solutions that deliver business impact. Effective stakeholder management, analytical reasoning, and communication skills. Bilingual (French/English) verbal and written communication skills are assets.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.


Here are some of the key points of our offering:


The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.

Total compensation:

Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.

Work model:

We prioritize a hybrid work model based on business needs.

Stock purchase plan:

Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.

Time off:

In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.

Health and wellness:

Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.

Group insurance and pension:

We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.

Financial benefits:

As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.


We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.