Job Description

Why We Need You

PagerDuty is a high-growth company on an accelerated trajectory, and we are looking for an IT Enterprise Architect to drive the long term architectural vision of our IT systems, including our go-to-market (GTM) applications, our data systems, and our financial systems. As a Sr. IT Enterprise Architect, you will provide leadership on key architectural decisions, architecture strategy, and vision. You will also be responsible for establishing architecture principles, governance, review processes, review capability maps, as well as build out our multi year IT strategy and future architecture. This is the perfect role for someone who is passionate about finding and providing solutions that make businesses successful, as well as developing and maintaining the future state of PagerDuty\'s system architecture and building out our business capabilities roadmap.

How You Contribute to Our Vision - Key Responsibilities:

• Develop a long term roadmap to evolve PagerDuty\'s Application ecosystem to support our future strategic goals.
• Determine what software technology to invest in to support our roadmap and long term architecture plan.
• Reduce cost through business application & process rationalization, standardization, and elimination of redundancies.
• Create a strategy for the continuous improvement of the IT Business applications and lead initiatives to add value and functionality in this area.
• Ensure operational excellence around process and procedures and maintain business process documentation.
• Establish and lead architecture and solution review meetings with key Sales, finance stakeholders, IT, and procurement.
• Collaborate with senior technology members from IT and security to design and deliver core technology solutions.
• Ensure solutions improve process and system flows and do not duplicate existing functionality, eliminate manual touchpoints or diverge from business and IT strategies.
• Build and maintain effective and collaborative relationships with business stakeholders as well as technical leaders within IT and other engineers throughout the organization to drive PagerDuty\'s IT systems strategy.
• Support the evolution of architectural standards and designs using consistent service standards that are global, agile, scalable, and easy to maintain.
• Increase IT agility through defining process standards in project planning and execution.

Basic Requirements:

• Minimum of 5+ years in a solution or technical architect role focused on IT technology.
• Leadership capability and proven ability to manage stakeholder relationships and significant experience in successfully presenting ideas, products, and concepts to varied levels in the organization to influence the strategic direction of IT systems.
• Strong analytical skills and the ability to drive implementation for a variety of technical projects.
• Ability to be a high-level strategy person and an \xe2\x80\x9cin the weeds\xe2\x80\x9d technical person.
• Expertise in go-to-market cloud SaaS applications (e.g. SFDC, Zuora, Netsuite etc) .

Preferred Qualifications

• Solid understanding on how to use data as strategic asset across SaaS business applications.
• Experience with best practices in Order to Cash process .
• Experience with Security best practices.
• Experience in a high-growth SaaS environment especially in subscription business , interaction with Go-To market systems, Billing .

The base salary range for this position is 131,000 - 179,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn\'t location specific and gives equal opportunity to everyone-regardless of where you are working.

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you\'re new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.

PagerDuty is Great Place to Work-certified\xe2\x84\xa2, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program

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