Date: Mar 29, 2023 Location: Remote, CA Remote, Remote, BR Remote, IN Remote, MX Remote, US Company: Syniti
Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world\xe2\x80\x99s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives. Position Summary The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally. This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments. The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.
The Senior Storage and Backup Engineer will be responsible for designing, implementing & managing key infrastructure systems supporting Cloud Storage and hyperscaler hosted instance backups. Additional responsibilities may include DR event planning, future expansion into COLO hosted infrastructure and, and other centralized shared services that will need to be implemented in support of customer systems across private and public cloud environments including AWS.
Key Responsibilities

• Responsible for working with the Cloud Operations Support, Infrastructure, DBA, and SRE teams to collect requirements for system backups.
• Design the new backup solution that fits our needs, ensuring alignment with key deliverables from leadership.
• Manage the selection process to determine what the new best fit backup software product will be, and ensure it meets Syniti\xe2\x80\x99s needs.
• Responsible for working with Cloud Operations Support, Infrastructure, DBA, and SRE teams to document and deploy the new backup solution.
• Responsible for training on a cadence to the Cloud Operations Organization on how the new backup solution operates.
• Provide escalation support on backup and restore issues to the Cloud Operations Organization.
• Support and Manage the existing backup solution(s) until they are decommissioned.
• Participate in Support ticket resolution for areas of responsibility.
• Manage Cloud based hyperscaler storage solutions and future COLO hosted storage solutions.
• Participate in on-call rotation every month.
• Responsible for engagement in the project deployment activities related to job function.

Professional Skills & Abilities

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome
• Strong customer service orientation
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs
• Strong communication, presentation, business and technical writing skills
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally
• Strong interest in further developing and integrating operations with technology in business value creating ways
• Awareness of emerging issues, including regulations, industry practices and technology

Technical Skills & Experience

• 6+ years of experience in job specific skills.
• 3+ years of experience in scalable infrastructure and platforms architecture, implementation, and management including Windows backups, Linux backups, Database backups, and other infrastructure services
• 3+ years of experience in linux administration and management
• 3+ years of experience in windows administration and management
• 3+ years of experience in Database backups, restores, and database server migrations.
• 3+ years of experience in script development in python or powershell related to infrastructure lifecycle management
• Degree in Computer Science or equivalent experience.

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.