Date: Mar 29, 2023 Location: Remote, CA Remote, IN Remote, MX Remote, US Company: Syniti
Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world\xe2\x80\x99s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives. Position Summary The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally. This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS & Hosted environments. The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.
The Principal Security and Software Patch Administrator will be responsible for managing key infrastructure systems used to deploy security and software patches to both Linux and Windows based operating systems. Additional responsibilities may include providing infrastructure engineering work on projects, deploying new software, and managing global infrastructure on AWS.
Key Responsibilities

• Responsible for working with the Cloud Operations Support, InfoSec, Infrastructure, DBA, and SRE teams to understand the needed patch deployments.
• Design the patch deployments to fit our needs, ensuring alignment with key deliverables from leadership.
• Manage the Patch Management System(s) to ensure they are working and reliable.
• Responsible for working with Cloud Operations Organization to document the Patch deployment strategy to be used globally.
• Responsible for training on a cadence to the Cloud Operations Organization on how the new Patch Management solution(s) operate.
• Provide escalation support to the Cloud Operations Organization.
• Support and Manage the existing Patching solution(s) until they are decommissioned.
• Participate in Support ticket resolution for areas of responsibility.
• Manage Cloud based hyperscaler global infrastructure and future COLO hosted storage solutions.
• Participate in on-call rotation every month.
• Participate in monthly Patch deployment cadence, providing escalation support for the Cloud Operations Support and InfoSec teams.
• Responsible for engagement in the project deployment activities related to job function.

Professional Skills & Abilities

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges in order to achieve the targeted outcome
• Strong customer service orientation
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs
• Strong communication, presentation, business and technical writing skills
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally
• Strong interest in further developing and integrating operations with technology in business value creating ways

Syniti is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.