Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Sr. Digital Product Owner

Location: British Columbia (CA-BC), Surrey

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote\

What's the Job?

The Senior Digital Product Owner is the person responsible for achieving maximum business value and improving the digital experience of our members across our digital products. He or she is responsible for articulating customer and systems requirements technical ecosystem complexities, ensuring their technical feasibility and maintaining business justification. The Product Owner represents the Voice of the Member.

What You'll Get To Do:

• Ownership of the entire requirements gathering process from stakeholder engagement to user stories refinement.
• Create, break down and prioritize user and technical stories through the Sprint planning/Backlog grooming sessions, in close partnership with the Digital Product Managers and business stakeholders, while ensuring technical feasibility in collaboration with the technical/development teams.
• Lead and motivate the ideation and delivery teams through the different agile ceremonies and touch points.
• Provide feedback and acceptance of new development through sprint demos.
• Provide feedback to the ideation and delivery teams through retrospectives in constant pursuit of iterative learning and optimization.
• Provide defect prioritization and support investigation and resolution efforts.
• Make timely product decisions based on trade-offs, risks and mitigations provided by cross-functional stakeholders (e.g. ETS, risk, business) based on product vision, objectives and key results.
• Coordinate and support internal technical and product documentation, training and communication for staff facing material.
• Coordinate and support marketing support for member facing material in collaboration with the business stakeholders and digital product managers.
• Collaborate with digital insights team on success metrics, KPIs, ad-hoc dashboard and reporting requirements.

Who We Are Looking For:

• 3 to 5 years acting as a Product Owner for a digital product.
• University degree in computer science, business administration, commerce, marketing or social sciences with a high level of math or statistical analysis, including or supplemented by courses in marketing and marketing research Formal education in Agile methodologies or Product Owner certification (CSPO/PSPO) an asset.
• Proficient on Agile processes and principles.
• Proficient use of Jira and Confluence software.
• Advanced time management and organizational skills with the ability to work with changing priorities and tight timelines.
• Advanced initiative to manage and prioritize a complex, heavy workload with minimal supervision.
• Proficient communication and presentation skills, including the design and completion of professional presentations, reports and documents.
• Proficient critical thinking, creativity, data-analysis and problem-solving skills.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.