Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

Laurentian Bank\'s digital team is on a mission: to help our customers improve their financial health. We\'re looking for a passionate, curious, energetic, self-driven leader to build and manage our digital Secure Banking and Service capabilities. You will lead key initiatives designed to transform and improve our secure channels (mobile and web), digitize transactions and services and work with fintechs to meet the current and future needs of our customers.

In this role, the Digital Product Owner leads and oversees the conceptualization and development of key capabilities and features of Secure Banking from start to finish. This include determining the overall vision of products, identifying key capabilities and features, managing/grooming backlogs and deciding which features each product will have according to clients\' needs and P& L priorities to drive client acquisition, retention and shareholder value. The Digital Product Owner envisions, plans, prioritizes almost every detail of the product and ensures that it is market ready. As a flag-bearer of the product, the agile product owner runs day-to-day activities and strategies involving, among others, market analysis, backlog management and feature development, customer interactions & expectations and supporting business strategies.

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Responsibilities

\xc2\xba Customer-centric leader with a passion for building and enhancing digital capabilities geared to improving revenue growth and/or operational efficiencies
\xc2\xba Embrace problems, take ownership in an agile and lean manner to deliver positive business outcomes and realize outstanding performance
\xc2\xba Create, maintain, and prioritize product backlog. Conduct gap analysis to determine product features
\xc2\xba Collect and analyze a variety of various inputs (e.g., industry, competitive, customer and stakeholder feedback) and with guidance, identify key themes and validate assumptions regarding product evolution
\xc2\xba Write and groom user stories in a manner clearly understandable to product teams
\xc2\xba Develop & apply a strong knowledge the current industry, actors and game changers
\xc2\xba Contribute to development, and validate assumptions pertaining to product vision and strategy
\xc2\xba Collect and analyze a variety of data (e.g. industry, competitive, customer and stakeholder feedback) and with guidance, identify key themes and validate assumptions regarding product features. Use data to validate product roadmap priorities to deliver maximum value for stakeholders & customers
\xc2\xba Set up and conduct customer validation testing and discovery approach
\xc2\xba Ensure product is built to meet regulatory and operational requirements.
\xc2\xba Collaborate with the stakeholder teams to build and drive the digital secure banking and service roadmap including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
\xc2\xba Gather input and requirements for initial product development and work closely with partners and IT teams to continuously enhance and strengthen our digital transactional and services capabilities.
\xc2\xba Integrate the voice of the client to shape and fortify the Secure Banking platform and the client\'s digital experience.
\xc2\xba Define features with applicable acceptance criteria in collaboration with the Digital, Client experience, Product/P&L, Technology (development, security, architecture, etc.), Compliance, Legal, Operations and Fraud cross-functional teams to ensure a clear understanding of the requirements to successfully meet business goals.
\xc2\xba Work with stakeholders and leverage data, insights, industry and competitive trends, and customer feedback to groom and manage a backlog of clearly defined and prioritized features and capabilities.
\xc2\xba Define digital transactional and service strategies in partnership with product, marketing and distribution teams with clear measures of success.
\xc2\xba Identify and partner with Fintechs and other third-party providers to deliver most effectively.
\xc2\xba Support Secure Banking operational excellence, including conducting BAT test and supporting release activities
\xc2\xba Requires the incumbent to be comfortable in both Agile and waterfall methodologies
\xc2\xba Oversees agile lab KPIs and manages effectively burn rates, velocity and effectiveness

Qualifications

Requirements :

\xc2\xba Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance
\xc2\xba Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities
\xc2\xba A proven driver of results with a passion for building and enhancing digital capabilities geared to improving revenue growth and/or operational efficiencies.
\xc2\xba customer-centric in their approach, ensuring that the customer is at the center of what you do.
\xc2\xba embraces problems, takes ownership in an agile and leans in a manner to deliver positive business outcomes and realize outstanding performance.
\xc2\xba data-obsessed - and strive to use success metrics and generate insights to improve experience, guide performance enhancements, and optimize results.
\xc2\xba Excited and excellent at both building high-performing teams and rolling up their sleeves.
\xc2\xba Able to collaborate with diverse groups successfully, even under challenging conditions.
\xc2\xba Value-oriented with strong quantitative reasoning and a track record for results.
\xc2\xba Structured, efficient, autonomous, robust analytical skills, problem-solver, offering a discerning ability to scope next to be done
\xc2\xba Courageous, resilient, and an owner of problems through to resolution.
\xc2\xba Active in the Canadian Fintech community.
\xc2\xba An excellent communicator and cross-functional relationship builder
\xc2\xba Able to communicate visually, illustrate complex topics and share vision

Qualifications:
\xc2\xba 6+ years of experience in digital product management, ideally in secure or mobile retail banking.
\xc2\xba Direct experience as a product owner with a proven track record of defining and managing new initiatives from concept to execution within an agile framework.
\xc2\xba Demonstrated knowledge of using data to generate actionable insights to improve customer experience, reduce costs, and/or drive revenue growth.
\xc2\xba Strong interpersonal skills; you will need to develop and maintain productive relationships with other product owners, software and QA engineers, operations, and other internal key partners
\xc2\xba Knowledge of Financial Services, digital channels, industry trends and practices, innovative digital platforms/products, policies and procedures.
\xc2\xba Self-starter possessing confidence and initiative; able to cope with changing and evolving.
\xc2\xba Excellent verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.
\xc2\xba Agile, lean and human-centred design expertise.
\xc2\xba Direct experience in the financial services industry is an asset.

Additional Information

Equity, Diversity & Inclusion
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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