Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Professional Services Sr. Consultant is a technical specialist that implements connectivity with OpenText customers and their trading partners spanning a wide variety of industries like Financial/Insurance, Retail, Medical/Pharmaceutical, and more. They are responsible for coordinating, configuring, and testing the implementation of new connectivity and changes to existing connections, utilizing a variety of transmission protocols and connectivity methods. Candidate will be responsible for planning, clarifying, and configuring system builds, coordinating connectivity testing and production deployments, troubleshooting issues, providing consulting and guidance on system and industry protocols, and coordinating with both internal and external resources to successfully complete their assigned projects on schedule.

Professional Services Consultants are specialized IT professionals that play an integral role in the success of managed services projects on behalf of OpenText clients. They collaborate with Management, customers, trading partners, and their peers work closely with customers and their trading partners to successfully complete onboardings and migrations.

You Are Great At

The Sr. Consultant will complete assigned client connectivity projects in accordance with our clients and their trading partners, as well as with OpenText-defined policies and procedures.

Key responsibilities include:

• Clarify connectivity and routing requirements with end users and communicate technical specifications to accomplish configurations on appropriate transmission platforms.
• Implement and test backend connections to clients\' systems. Coordinate connectivity setups for their trading partners. Broker end-to-end integration testing.
• Work closely with the OT and client project teams to ensure successful coordinated deployments.
• Manage multiple project implementations simultaneously and deliver with quality on schedule.
• Actively interface with OpenText SME\'s, as necessary, to clarify technical details and coordinate the setup of connectivity components.
• Coordinate and execute client production go-live activities according to strict preset timelines.
• Coordinate various internal and external resources to complete implementations successfully including end users, Account Executives, IT, Operations, and Data Transmission resources.
• Respond to ad-hoc client and production support technical inquiries in a timely manner.
• Act as the primary point of contact for connectivity-related tasks throughout the project lifecycle.
• Freely interact with and operate effectively and efficiently as a valued team member.

What It Takes

Knowledge:

• Hands-on experience with Communications Protocols (AS2,SFTP, HTTPs, FTPS)
• Connectivity Methods (Internet, VPN, MQ, Direct Connect, SOAP and Rest API)
• Security keys and encryption certificates
• Strong experience in working directly with customers on technical implementations.
• Quick learner. Comes up to speed as a functional team member in a short period of time.
• Ability to logically trouble-shoot technical issues.
• Ability to work both independently and as part of an overall team.
• Fluent MSOffice Suite skills.
• Capability to manage multiple simultaneous projects successfully.
• Fast Internet connectivity.
• Sensitivity to customers with varied levels of technical experience.
• Ability to work effectively and directly with end users and their client sponsors.

Education and Experience:

• Bachelor\'s Degree

Industry Experience:

• Strong client facing skills and proven ability to multi-task.
• 5+ years experience with large-scale client connectivity-related implementations.
• Understanding of EDI standards and value-added networks
• Industry experience in one or more of: Financial and Insurance, Retail, Medical/Pharmaceutical/
• Project Management experience a plus.

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact .

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It\xe2\x80\x99s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees\xe2\x80\x99 well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

OpenText