Job Description

Established in 2011, Forthright Properties is a dynamic and rapidly growing professional property management company with a head office located in Winnipeg. With properties located across Manitoba & Winnipeg, we believe everyone should have a clean, attractive, and safe place to call home.
Job Summary:
The Senior Accounts Receivable & Collections Specialist is responsible for overseeing tenant billing, tracking payments, and ensuring timely collection of rent and other receivables. They also manage delinquencies, resolve billing disputes, and collaborate with the property management team to maintain accurate financial records and optimize cash flow.
Key Responsibilities:

• Ensure accurate recording of monthly rent payments, utilities, parking, and other tenant related charges.
• Ensure timely application of payments and follow up on missed or partial payments.
• Ensure accurate and up to date tenant ledgers, including debits/credits, deposits and adjustments
• Reconcile discrepancies of tenant ledgers
• Monitor tenant accounts to identify overdue payments or delinquencies across residential properties.
• Contact tenants via phone, email, and written notices to follow up on unpaid rent and payment plans.
• Work with RTB on issuance of L10 applications, along with credit bureaus and collection agencies to collect on past tenants outstanding receivables
• Maintain accurate records of communications, payment arrangements, and collection efforts in the property management system.
• Work with the property management team, and regulatory body to support the eviction process when necessary.
• Process and post payments, adjustments, and payment plans in coordination with Property Management team.
• Prepare monthly delinquency reports and aging summaries for management review.
• Assist with financial reporting, including tenant specific reports like rent rolls, arrears reports and recovery reconciliations.
• Respond to tenant inquiries professionally and provide support for payment options or account discrepancies.
• Ensure compliance with regulatory body regarding collections and tenant rights.
• Participate in RTB Hearings along with Property Management, including preparation of documentation, evidence, and ledger information

• Post-secondary education in Accounting, Finance, or Business Administration (e.g., diploma or bachelor's degree).
• Additional coursework or certification in property accounting or collections is an asset.
• Knowledge of Canadian accounting standards and Manitoba Residential Tenancy Branch laws and regulations
• 2-5 years of experience in accounts receivable and collections, preferably within the property management or real estate sector.
• Experience with residential properties is often preferred.
• Familiarity with lease agreements, tenant ledgers, and common area maintenance (CAM) recoveries is beneficial.
• Proficiency in property management/accounting software such as: Yardi, Entrata
• Strong Excel skills (pivot tables, VLOOKUPs, basic formulas).
• Experience working with AR aging reports, tenant ledgers, and reconciliations.
• Strong attention to detail and accuracy.
• Excellent communication skills (verbal and written) for dealing with tenants and internal teams.
• Proven ability to manage collections professionally, resolve disputes, and negotiate payment arrangements.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Understanding of confidentiality and data protection standards.