Job Description

Upper Canada Fuel & Burner

is a family-owned business with our head office located in Peterborough, ON and additional locations in Oshawa and Napanee, ON. Upper Canada Fuel and Burner is committed to supplying quality home comfort, commercial products and service to our customers across our expanding geographical footprint.

We are seeking a Senior Accounts Receivable Specialist with collections experience to join our team full-time at our Napanee location. The ideal candidate will have a proven ability to manage an A/R portfolio averaging $6-8 million and maintain relationships with approximately 3,000 customers monthly.

Job Title:

Accounts Receivable / Collections Specialist

Location:

373 Centre St N,Napanee, ON

Hours:

Monday-Friday, 8:00 AM - 4:00 PM (overtime may be required for after-hours collection calls)

Compensation:

$28-32/hour to start, depending on experience

Reports To:

Controller & President

Duties & Responsibilities:

Conduct collection calls for residential and commercial customers in accordance with Standard Operating Procedures (SOPs), ensuring proper timing and approach across all locations Partner with Operations Managers, Dispatchers, and other departments to control deliveries on non-current accounts, maintain accurate records, resolve discrepancies, and support the Napanee team while coordinating with other sites Guide and support junior A/R team members to ensure accuracy, efficiency, and compliance with all relevant legislation and company policies Initiate contact with new customers to provide a brief company introduction, share key contact and payment information, and follow up with existing customers to ensure uninterrupted service and delivery schedules Use discretion and business knowledge to arrange payment plans and promptly follow up on missed payments Maintain customer profiles and account documentation in company software. Oversee and process budget payments/program, automatic bank withdrawals and credit card payments Perform Accounts Receivable (AR) data entry Create weekly "do not deliver" lists for after hours staff As needed, file accounts with third party collections agency and maintain regular communications with such agency Provide requested reports to customers as needed, including invoice uploads to customer sites Respond to telephone, email, and in-person inquiries, providing assistance as required. Complete and maintain spreadsheets, scheduled reports, and regular system updates. Accurately review credit applications, research references and reports, and assign credit codes, limits, and terms Provide essential administrative support in the Napanee office, including preparing statements, managing records and files, answering phones, assisting customers at the front counter, and processing invoices in the financial system Perform all duties with a high level of accuracy, timeliness, and professionalism.

Minimum Requirements:

Minimum 5 years of A/R collection experience. Post secondary diploma/ degree Ability to review complicated customer accounts (i.e. multiple daily purchases/multiple accounts) and assess for issues such as unpaid invoices, timing of late fees etc. Strong knowledge of MS Office Suite. Comfortable with all aspects of collections, including personal guarantees and pursuing legal action. Excellent communication skills (verbal and written). Strong time management skills; must be self-motivated and self-directed. Availability to work some overtime as required for after-hours collection calls. Experience working collaboratively in an office environment.

What We Offer:

Hourly pay starting at $28-32 depending on experience. Health and dental benefits starting on day 1 of employment. Employer-matched RRSP & DPSP program after 90 days of employment. Opportunity to work directly with senior leadership.

If you're a detail-oriented, proactive professional with strong A/R collection experience, we'd love to hear from you. Apply today and join our team in Napanee!

Job Types: Full-time, Permanent

Pay: $28.00-$32.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person