Job Description

What the role is all about:

The Sport Services team member builds rapport with sport partners and provides the administrative and operational requirements of the Performance Training Centre (PTC) and the Bob Niven Centre (BNC). You will be working closely with the PTC Team Lead and PTC Manager to ensure the effective operation of services to our clientele. The Sport Services Assistant ensures our guests have a seamless service experience from start to finish. Our people will be fun loving, energetic and passionate about sports, fitness and customer service. You will provide administrative assistance to support the effective management of the PTC, BNC, and Sport Operations department, as needed.



You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport.



We are

Safe

We are

Welcoming

We are

Inspiring

And we are

Creative

What you will be doing:

Answer telephones, assist guests and athletes, membership sales and other reception functions Monitor cleanliness of the change rooms and restock towels and supplies in the Performance Training Centre and Bob Niven Training Centre Ensure that all persons entering the building have active memberships or register at reception for day use, scheduled customized training or services Access control for Multisport space, Ice House, and National Sport School student admittance Ensure all users of the facility have completed WinSport's Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements Provide accurate information on WinSport's products and events and answer all questions about WinSport and the surrounding area Monitor the central email accounts, action booking requests, cancellations, and answer inquiries Collect fees and ensure space booked by internal/external groups is properly prepared Always demonstrate safe work practices by adhering to all WinSport safety policy and procedures and ensuring one's own safety is preserved along with the safety of co-workers, direct reports and WinSport guests. Be mindful of all safety hazards/concerns within the work environment and ensure all safety issues are reported to the appropriate individuals Review all OH&S notices as they are distributed or posted on OH&S boards located within all departments Assist in any other projects or tasks assigned by Team Lead.

What you bring:

1+ years of guest service experience is required Prior cash handling and point-of-sale experience is an asset Previous fitness center experience is considered an asset Strong written and verbal communication skills Strong attention to detail and organizational abilities Able to make independent, time sensitive decisions Proactive, energetic, and ability to multi-task Able to take initiative and can adapt to frequently changing environments Computer skills and typing skills required

You will be:

In an office environment with some bending, lifting, and cleaning duties Manual dexterity and computer use Evening and weekend work required Working alone occasionally

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn't enough, as a WinSport Team Member you also receive the added benefits of:


Free Park pass Free parking Reciprocals at other ski resorts Food, beverage, retail and program discounts Access to our world-class gym facility.

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.