Job Description

It's your story. It's our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf Orleans is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.

The Responsibilities

Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.

Ensures Spiritleaf's customer service standards are upheld by listening to customer's wants and needs and providing product information when required.

Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.

Help to support and create a team environment by respecting co-workers.

Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure.

Assist the management team in the training and supervising of employees.

Accurately complete bank deposits and maintain balancing information file.

Comply with retail policies regarding inventory control, sales procedures, etc.

Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.

Enforce existing store standards in the absence of store manager or assistant manager.

Ensure building security is upheld by proper use of alarm systems and store security devices.

Ensure that store is opened and closed in accordance with hours of business.

PRODUCT KNOWLEDGE

Is knowledgeable of trends and supports brand messaging

Gains understanding of how merchant skills impact business and the customer experience

Supports new hires through mentorship

Is self-aware and focused on self-development

Collaborates with the team during morning and closing meeting

LEADERSHIP

Possesses strong written and verbal communication skills, strong assessment and decision-making skills

Provides insight in relationship to the customer experience to the leadership team

Participates in ongoing staff education and through sharing of product knowledge

What You Bring

Cannabis knowledge and industry background

A strong sense of personal integrity

Excellent listening and communication skills

Demonstrates extraordinary customer service

Takes ownership of individual awareness of product knowledge

QUALIFICATIONS

At least 2 years' experience in a retail environment

A passion for our product and changing the way the world sees cannabis

You must be at least the minimum required legal age in your province, and be able to pass a police background check

You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (Cannsell) and be able to provide a copy of the certificate

Job Types: Part-time, Permanent

Pay: From $17.60 per hour

Benefits:

On-site parking Store discount
Experience:

Customer service: 1 year (preferred)
Work Location: In person