Job Description

SPIRITLEAF CANNABIS CONCIERGE

Be a part of a movement that will change how the world sees and feels about Cannabis!

Spiritleaf -

We are Spiritleaf- Southkeys, Crossroads, and Hog's Back are franchised cannabis retail stores that are locally owned and operated, and we're looking to build a team that will lead and inspire by taking a forward-thinking approach to the cannabis retail experience. On our team, you will help facilitate sales and create an environment that is engaging, educational and inspiring to customers and team members alike.

A Concierge supports the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, product knowledge, selling, cash wrap, restock and overall shop keeping.

CUSTOMER CONNECTION

Supports an environment of genuine customer connection

Confident, friendly, polite, patient

Demonstrates best-in-class customer service and takes ownership of the customer experience

Is driven to continuously expand their product knowledge

PRODUCT KNOWLEDGE

Is knowledgeable of trends and supports brand messaging

Gains understanding of how merchant skills impact business and the customer experience

TEAM WORK MAKES THE DREAM WORK

Everything we do is as a team; you thrive by supporting, learning from, and sharing knowledge with others

Is self-aware and focused on self and team development

Collaborates with the team to constantly improve the customer and staff experience

LEADERSHIP

Possesses strong written and verbal communication skills, strong assessment and decision-making skills

Provides insight to the store leadership team in relationship to the customer and staff experience

Participates in ongoing personal and staff education and through sharing of product knowledge

QUALIFICATIONS

A growth mindset; you are a person who genuinely enjoys learning and who thrives on constructive feedback

At least 1 years' experience in a retail, hospitality or customer service

Proven success in offering an exceptional customer experience

A passion for changing the way the world sees cannabis

A desire to have fun, laugh and support the customer and team members' journey along the way

You must be at least 19 years old, with valid photo ID, and be able to pass a police background check

You

must

be a Qualified Cannabis Worker in addition to having completed Ontario's

CannSell training

and be able to provide a copy of the certificate First Aid/CPR training is an

asset

(must be able to provide current copy of certificate)

For consideration for this position, please include a cover letter that introduces yourself and provides some insight into why you are interested and a good fit for the role. Applications that do not provide a cover letter will not be reviewed

Thank you for your interest, only selected applicants will be contacted.

Job Type: Part-time

Pay: From $17.25 per hour

Benefits:

Casual dress On-site parking Store discount
Application question(s):

We receive many applications, so the first thing we review is your cover letter to help us get to know you better. To be considered for this position, please include a cover letter as outlined in the job ad. Failing to include a cover letter will result in the rejection of your application.
Experience:

Cash handling: 1 year (preferred) Customer service: 1 year (preferred)
Language:

French (preferred)
Licence/Certification:

CannSell Certificate (required)
Work Location: In person