Job Description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada\'s Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Make a difference \xe2\x80\x93 join the LifeLabs team today!
The Specialty Sales Representative is a subject matter expert, promotes and sells specialized products from their assigned portfolio to Medical Specialists within their assigned territory. Reporting to the Senior Manager, B2B Sales, this role on behalf of LifeLabs will develop relationships with Specialists with the goal of maximizing the sale of LifeLabs\xe2\x80\x99 tests within their assigned territory. S/he will also utilize their in-depth knowledge of their products to support Account Representatives and cross functional team members by being the subject matter expert on our product offerings. The role will act as clinical support in client meetings where a more in-depth knowledge of our products is required.
This is a remote position with client facing responsibilities
This role is SIP eligible
If the position requires more than 50% travel, it could be vehicle eligible as well
Accountabilities:
Portfolio Performance Management

• Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth for specific territory through development of portfolio and client business plans.
• Ensure compliance with sales automation platforms (SalesForce, segmentation tools, sales reports & dashboards), completion of mandatory training and goal setting.
• Define and measure leading and lagging KPIs to ensure clear accountability and the achievement of sales targets
• Attend specific trade shows and conferences on behalf of LifeLabs, when required;
• Organize product presentations and other promotional activities in diverse medical settings to a variety of medical audiences
• Owns providing timely feedback to underperforming clients and early warning of risk to achieving quotas.
• Accountable for territory budgets \xc2\xb7 Work closely with the team to strategize and build pipelines of quality.
• Participate in regular meetings with Sales Manager to review/coordinate sales efforts and build a territory business plan.
• Will participate in promotional activities (product presentations, trade shows and conferences)

Customer Relationship Optimization

• Ensure LifeLabs brand promise is delivered to the client
• Ensures that the Voice of Customer (VOC) is brought to our Portfolio Lifecycle Management and Product Development teams in a timely manner with accurate information to inform our decisions and manages reputational risk.
• Identify opportunities with prospective clients. Build and maintain strong client relationships with client base.
• Leverage existing client relationships to expand service offerings in named accounts.
• Develop an understanding of all services and offerings and create product presentations as required
• Report product sales and promotional activities to the Company on an ongoing basis;
• Utilize LifeLabs Customer Relationship Management (CRM) software and other productivity tools to plan sales calls, record client interactions and capture new business;
• Respond to client enquiries, concerns and messages in a timely manner
• Identify Key Opinion Leaders (KOLs) and develop/maintain long-term relationships within the healthcare community
• Respond to client enquiries, concerns and messages in a timely manner;
• Facilitate feedback from clients, forwarding to the Company to support new test development and expand service offerings

Required Experience:

• Bachelor\xe2\x80\x99s Degree in Business, Science or a related field of study
• 3-5 years of sales or field experience within medical settings and/or specialists within area of specialty or comparable experience working as a Medical Sales Representative.
• Strong track record within a direct sales or field-based role;
• Knowledge of traditional and emerging medical technologies;
• Strong written/verbal communication skills;
• Proficient critical thinking and problem solving skills;
• Strong presentation skills;
• Self-starter with initiative and ability to work autonomously in a field-based role;
• Excellent facilitation to influence decision-making;
• Effective in both a team and independent setting.

#LI-LM1 Hiring Range: $76,800 to $97,900
The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.
In this position, you will be eligible for Lifelabs annual bonus.
Employee Benefits:
In this position, you will be eligible to participate LifeLabs\xe2\x80\x99 group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.
Retirement Savings:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.
Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.
In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Make a difference - join the LifeLabs team today!
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs\xe2\x80\x99 Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated. LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.