Job Description

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a

Social Worker Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our

Specialized Services

team. Are you ready to be our

Specialized Services Case Manager

and make an impact in our community?

Specialized Services Case Manager - Bissell Centre

The Specialized Services Case Manager is responsible for assisting the manager in the implementation, administration, and evaluation of the Fetal Alcohol Spectrum of Services and Family Support programs. The Case Manager supports staff to build and navigate client-directed care plans for FASS and Family Support participants. The Case Manager will identify and respond to the psychosocial needs of their clients within a trauma-informed, client-centred framework. The successful candidate will be expected to build rapport with participants and perform assessments of participant's psychosocial requirements. The Case Manager collects, sorts, and maintains up-to-date information on services available, and works with support workers to assist participants to access these services.

This position requires successful working relationships with participants that support their ability to reach their potential. This position will influence and celebrate positive outcomes with participants and will work with the front-line support workers and care team to mitigate problems and obstacles that threaten to undermine participant's wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with the support workers and care team as required.

The Case Manager will have a strong understanding of the theory and practice of client centered, strengths-based models rooted in harm reduction. The successful candidate requires an understanding of case management, families, FASD, and trauma-informed practice.

Duties and Responsibilities

Program Delivery

Support front line FASS and Family Support workers to collaboratively set goals, develop a care plan, evaluate success, and revise plan accordingly for each participant. Initiate and complete ongoing needs assessments, referrals and advocacy for individuals who are in the FASS and Family Support case management programs. Assist staff with implementation of participant's care plan through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance. Complete comprehensive psychosocial assessments as required. Identify opportunities to assess and enhance participants' readiness to make positive changes and increase self-reliance. Coordinate caseload reviews and transfers with Manager and FASD System Navigator Assist FASD System Navigator with monitoring waitlist. Attend case conferences and interagency meetings in the community. Identify and utilize outreach stabilization activities that include assisting teams to make connections with community agencies and facilitating appropriate involvement in post crisis treatment services. In collaboration with the Manager, identify the opportunities for creating community partnerships to provide group programming in areas such as health and cultural connections. Update and maintain information on partner programs/agencies Provides necessary support in crises and emergencies. Interact with participants and team in a non-judgmental way, using de-escalation and rapport building techniques. Provide direct participant support as needed.

General and Administrative

Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards. Participate in ongoing learning and training as identified in annual performance review. Provide latest program information and updated statistics as required. Maintain and submit accurate mileage and expense logs for reimbursement and credit card claim submission if applicable. Participate in probationary and annual performance reviews. Provide feedback to the Manager on team progress, barriers to service and challenges. Attend scheduled staff, supervision, and care team meetings. Submit ADP by deadline. Complete WCB forms as required. Other tasks as assigned by Program Manager.

Qualifications

Education and Experience

Diploma or degree in social work, social sciences, human services or related field. Candidates holding a social work diploma or degree are required to be registered and in good standing with the ACSW.

Knowledge, Skills, and Abilities

Minimum 2 yr relevant employment experience in social services/human service Direct experience working with individuals living with FASD is considered an asset Strong written and verbal communication and interpersonal skills. Solution focused and good time management, strong organizational, problem-solving and advocacy skills. Good working knowledge of Microsoft Word and Excel programs. Familiar with issues of poverty, homelessness, and Edmonton's urban core. Familiar working with high-risk populations and understand Indigenous cultures, history, and current issues. Demonstrated ability to provide individual and group support programming and services.

Conditions of Work

Operation of personal vehicle with required insurance Some early morning, evening and weekend work may be required Participation in organizational wide Community Safety Walks in and around Bissell East and West, daily interactions with participants and community members.

Personal Characteristics

The

Specialized Services Case Manager

should demonstrate competence in all of the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.

Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

Criminal Record Check CWIS Check Driver's Abstract Valid Driver's license and proof of $2 million PLPD insurance

Training Requirements

Conflict into Calm Training Other required training may be identified as required

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to: smejia@bissellcentre.org

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Job Type: Full-time

Pay: From $26.70 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care On-site childcare On-site parking Paid time off
Work Location: In person