Job Description

EMPLOYMENT OPPORTUNITY

Post Majority Support Services Case Manager

Full Time Position

Location: Thompson, Manitoba

The Post Majority Support Services Case Manager provides direct one on one support to clients who have reached the age of majority but need assistance and guidance as they transition into adulthood. This may include completing client intakes, assessments, and case planning. The Case Manager will ensure professional and administrative consultation and practice to ensure the success of delivering support services to clients of MKO First Nation communities. As a part of the PMSS team, the person will work under the Post Majority Support Services Coordinator; establish a safe atmosphere for the clients that require extra support and are at risk due to social, cognitive, medical, or home situations; be involved in the various activities dependent on the needs of the MKO First Nations communities in which they are supporting; participating in strategic planning activities; reviewing client intakes for funding requests and making appropriate recommendations. The Case Manager will guide and assist other program mentors, casual supports, and contractors to ensure clients goals are met. Utilizing and connecting with the other PMSS team members and Internal MKO programs to best serve the clients needs.

Role and Responsibilities

To ensure that Indigenous youth and/or young adults are eligible to receive equitable access to services and supports in all aspects of health care, education and social services under PMSS. Establish and maintain effective communication with external agencies, educational institutions, employers, and community organizations to facilitate a network of support for clients. Conduct thorough assessments of clients' needs, strengths, and challenges to develop personalized support plans. Providing leadership and consultation to clients with respect to program criteria that includes policies, regulations and procedures. Planning and Program Development to meet the needs of the PMSS clients. Facilitate workshops and one-on-one sessions to enhance clients' ability to navigate the challenges of adulthood. Maintain records of documentation both electronically and manually of client intake, recommendations and approvals which have been forwarded to finance, internal and external program resources and to the client. Have the knowledge and ability to navigate the eight funding streams for eligible activities for PMSS clients. Assessing what services and supports can be covered. Working knowledge mental health services and other community resources available for the clients. Excellent planning and organization, problem-solving, decision-making, interpersonal, and leadership skills. Provide guidance and assistance in the development of essential life skills, including financial literacy, job readiness, housing stability, and self-care. Working knowledge of group dynamics supported with working knowledge in consultation and conflict resolution techniques. Take direction and work with the policies, procedures, and guidelines, mission statement, and core values of MKO. Build positive relationships with youth, families, parents, and caregivers helping to identify personal strengths to promote growth, self-worth, and a sense of belonging. Navigates and identifies culturally responsive strategies and interventions as part of youth healing pathway. Respond promptly to crises and emergencies, offering emotional support and practical assistance to clients facing immediate challenges. Works collaboratively with Elders and Knowledge Keepers to develop and facilitate cultural appropriate programming to pass on traditional knowledge and cultural practices, strengthening the youth's bond and connection within their families and communities. Work closely with a multidisciplinary team, including social workers, counselors, and community partners, to ensure a holistic and coordinated approach to client care. Navigates access to existing supports and resources in the community, such as education resources, income security, housing supports, employment services and training, health and mental services, legal services, etc. Ensure systems are in place for effective collaborative services to clients. Ensure confidentiality and safekeeping of all client and organizations documents and records. Generate regular reports for internal and external stakeholders to demonstrate program effectiveness and client success stories. Performs other duties as assigned relevant to the position and to MKO. MKO is political advocacy organization that works to represent the leadership and member First Nations. All staff at MKO may be given other duties as assigned that enable MKO to fulfill the mandate and responsibility to its member communities.

Education and Experience

Certificates or experience within communications, client assessments, life coaching and mental health required. Bachelor's degree in social work, psychology, counseling, or a related field would be considered an asset. Previous experience in case management or social services, particularly with transitioning youth, is preferred. At least (2) years of front-line service delivery of client service delivery. Demonstrates knowledge of MKO. Demonstrates ability to learn and adapt quickly. Works well in a team environment. Must possess a valid Driver's license and be willing to travel when required. Must be willing to authorized child abuse registry and drivers abstract. Have or be willing to complete CPR/First Aide certificate. Have or be willing to complete Non-Violent Crisis Intervention (NVCI) certificate. Knowledge of one or more First Nation languages would be an asset. Good physical and mental maturity. Excellent communication and interpersonal skills. Ability to respect and promote confidentiality. A current Criminal Records Check and vulnerable persons check must be provided. Interpersonal skills which include listening to information, ability to ask questions, provide professional advice to clients and staff when needed, sharing and interpreting complex information and direction to clients; partners and PMSS staff as needed. Providing a comfortable nurturing environment for clients. Most importantly, listening when assessing clients to ensure the collection of accurate and potential confidential information to conduct assessments to meet the clients needs while providing professional advice and counselling support to identify the best external resources the client may need regarding referrals and supports. Strong communication, and organizational skills. Ability to work independently and as part of a collaborative team. Knowledge of community resources and services for young adults. Commitment to promoting the well-being and independence of individuals transitioning into adulthood. In depth knowledge of community-based services, organizations and resources. Ability to understand and demonstrate instructions, policies, and procedures. Ability to lead, mentor and motivate others towards learning. Willing to learn and practice the administrative structure and operations of MKO including the service delivery model, policies, procedures, and guidelines. Demonstrate ability to influence and facilitate community group decision-making processes through knowledge, ideas, and service delivery experience. Ability to establish and maintain purposeful relationships with clients, First Nation partners, subordinates, colleagues, and other organizations and management. Knowledge of First Nation issues to child welfare. Must be able and willing to work in partnership with First Nations families, elders and communities to provide best practice for First Nations children and families. Proven knowledge of theories of human behaviors and family systems with the proven ability to apply social work theories in assessments, planning and implementation (action), measure and monitor to ensure competence and excellence of the provision of services. Commitment to providing service in the MKO context of extended family and community involvement. Working knowledge of group dynamics supported with working knowledge in consultation and conflict resolution techniques.




Salary is dependent on qualifications and experience



Interested applicants are invited to submit their cover letter identifying the position applying for and resume, along with 3 professional reference listings (include a most recent employer reference) by

4:00 p.m.

on

November 26, 2025

.





We thank all who apply and advise that only those selected for further consideration will be contacted. Preference will be given to qualified First Nations applicants; applicants are encouraged to self-declare in their resume or cover letter. No phone calls will be accepted.




Incorporated in 1981 as the Manitoba Keewatinowi Okimakanak (MKO). MKO is a non-profit, political advocacy organization that provides a collective voice on issues of inherent, Treaty, Indigenous, and human rights for citizens of the 26 sovereign First Nations we represent. The MKO First Nations are signatory to Treaties 4, 5, 6, and 10.




Please visit our website at mkonation.com