Job Description

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Middleware Specialist is responsible for ensuring the overall availability, stability, performance and integrity of CN\'s Critical Operations and Rail centric middleware (Messaging & Brokering) system portfolio. The Specialist must constantly work towards improving the monitoring, security and performance of his high volume system environments. The Specialist\'s major responsibilities include focusing on system growth, capacity planning and delivering automation functionalities to optimize support tasks. The Specialist will play a key technical role within his technical field while working closely with team members and acting as an end to end support focal point for CN\'s critical solution systems. Operations is the foundation of I&T and the department is accountable for all critical and safety related systems. At its core, the position is based on a bulletproof methodology and to deliver excellence day-to-day, across the board, as a standard.

Main Responsibilities

Operation Expertise

Plan and Execute installations/upgrades, configuration and maintenance of system software in support of business processing requirements

Conduct investigations and follow-up on resolution and root cause analysis in relation to incident and problem management

Enforce compliance of Operational T2C and Gating requirements with Integration and Delivery teams.

Perform preventive system software maintenance

Responsible for end to end support of complex technical business solutions while leveraging the expertise of a wide range of technologies.

Monitor and maintain system availability and performance

Define and maintain high availability system configurations and maintain/improve disaster recovery procedures and scripts

Ensure compliance with all appropriate CN IT standards (e.g. security, architecture, project delivery methodology, SOX, etc.)

Automate and optimize support tasks using configuration and provisioning tools and scripts

Create and maintain scripts and runbooks

Develop capacity metrics to help forecast system usage and growth

Identify cyber threats related to systems and implement mitigation solutions. Protect assets, detect vulnerabilities and respond to cybersecurity events.

Train and coach fellow team members on Messaging and Brokering field technologies.

Leading Others

Lead and work with the team to define, develop and implement appropriate automated processes and solutions to optimize day-to-day support activities

Lead and work with the team to refine operational best practices as well as evolve an end to end service oriented support model for critical systems.

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires minimal travel (20%) to CN locations in Canada and US.

Requirements

Experience

\xc2\xb7 Minimum 10 years of overall work experience

\xc2\xb7 Minimum 5 years experience in a Level 3 technical support environment in Middleware Messaging & Brokering systems

Experience with administering safety critical systems in such fields as: Transportation, Medicine, Nuclear Engineering and/or Recreation sector.

Experience with log analytics software and end to end monitoring solutions (ie: ADX, Dynatrace)

Proficiency in Positive Train Control (PTC) systems and Railway Inter-operability communication

Experience in administering and configurating solutions on Cloud computing platforms(ie: Azure, GCP, AWS)

Experience with light weight telemetry protocols such as MQTT or AMQP

Education/Certification/Designation

\xc2\xb7 Bachelor\'s Degree in Computer Science or equivalent experience

\xc2\xb7 Certification in Information Technology Infrastructure Library (ITIL) Foundations 2011

Competencies

Ability to work independently with minimum supervision

Ambitious to learn and adopt new systems and technologies.

Independent problem-solving and root cause analysis skills with the ability to assume responsibility for resolution activities

Ability to manage multiple tasks simultaneously

Strong communication skills and ability to effectively communicate with peers, management, clients, and partners

\xc2\xb7 Demonstrates organizational abilities

Embraces a team mindset: develop collaborative relationships with others

\xc2\xb7 Works independently with little supervision

Technical Skills/Knowledge

\xc2\xb7 Knowledge of installation, administration, customization, and troubleshooting in multiple enterprise grade middleware messaging and brokering solutions such as MQ,IIB and ITCM.

\xc2\xb7 Knowledge of installation, administration and troubleshooting of technologies such as Server, database, storage technologies (Window, Unix and Linux) as well as Shell scripting.

Knowledge of large scale multi node deployment with a focus on cross site High availability configuration and Disaster Recovery Managed Failovers.

Knowledge of networking topology and TCP stack

Knowledge of application integration concepts, architecture principles and integration patterns.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America\'s most and railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don\'t apply unless they feel they fit the job posting at 100%. Even if you don\'t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway