Job Description

Are you a storyteller who loves creating clarity, connection, and engagement within an organization that's making a difference?

As UGM's Specialist, Internal Communications, you'll play a key role in ensuring our staff stay informed, inspired, and aligned with our life-changing mission.





Reporting to the Manager, Media Relations & Communications (MMRC) and working as part of UGM's Marketing and Communications Team, the Specialist, Internal Communications (SIC) leads, develops, and executes internal communications projects across multiple channels, all with the goal of promoting and enhancing external awareness of Union Gospel Mission, serving UGM's community, and supporting UGM's life-saving work throughout Metro Vancouver and the Fraser Valley.



This is a

permanent

,

full-time

(37.5 hours per week)

position

. The starting range for this position is $30.40 to $33.22 per hour.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

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Internal Communications Strategy & Administration:

Create and execute project work plans using project management software. Revise as appropriate to meet changing needs and requirements. Maintain systems/channels of communication including cascading communication and feedback between staff and leadership, interdepartmental communication, and initiatives. Preparing planning documents, project plans, campaign calendars, asset lists and reports Proactively develop an annual calendar for strategic organizational needs, and develop content for urgent Internal Comms campaigns, as needed. In partnership with MMRC, develop Internal Communications Strategy for the organization, including key messaging, communication channels and tactics. Partner with key organizational stakeholders to ensure all internal communication is clear, consistent, and aligned with UGM's long-term strategic vision, core values and mission. Promote employee engagement and help foster a positive organizational culture, collaboratively with People & Culture. Present quarterly Internal Communications strategy review with key stakeholders, ensuring organizational alignment and strategic focus across internal channels. Develop and launch Internal Influencer Network. Manage, maintain and keep up to date, all Media Relations & Communications folders and process documents. + This includes but is not limited to: Internal Communications RACI Chart & Channel Matrix/Framework, MRC folders, and all process documents for team.
Maintain UGM's Internal Communications tools & external software ensuring they are up-to-date, user-friendly, and aligned with UGM's goals and values.



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Internal Communications Channel Management & Content Creation:

Develop segmented communications for staff groups; utilize A/B testing, creating personas etc. Oversee UGM's internal channels and their content - including design, layout, and messaging; provide copy-edits and reviews to Assistant, Media Relations & Communications. Plan all content channels and keep smooth flow; analyzing for timeliness, ensuring information overload doesn't happen with teams; analyzing metrics and pulse surveys. Solution Box: Monitor & respond to Solution Box inquiries - ensure that staff are responded to in timely manner. Staff Surveys: Collaborate with People & Culture and other key departments on internal staff surveys, including review of Employee Engagement Survey for Internal Communications feedback. All-Staff Meetings, All-Staff Unplugged & Ask Us Anything: Collaborate with Executive Team and Executive Assistant for success of these events to increase employee engagement. Continuously work towards One Mission by encouraging all levels of staff to follow best practices for Internal Communications, including partnering with other departments to create process and policy documents that delineate roles and responsibilities for all-staff communications



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Digital Signage:

Under direction of MMRC oversee and maintain success of Digital Signage Channel Collaborate with and train internal stakeholders Keep track of all hardware, software, and operations at all UGM locations across region Partner with IT to ensure players are streaming correctly Maintain partnership with vendor Coordinate and design new slides; review templates on quarterly basis; review analytics and develop strategic goals



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Media Relations & Crisis Communications

Assist with Major Meal media relations campaigns four times per year as directed by Manager, Media Relations & Communications (MMRC) and/or Specialist, Media Relations (SMR) As directed by MMRC, assist in Crisis Communications drills and events; ensuring all employees are informed.



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Leadership & Collaboration

Committed to providing servant-leadership nourishing a truthful, forgiving, approachable, joyful, healthy environment. Model open communication and work collaboratively within the External Engagement department and UGM as a whole for the good of the organization, in support of UGM's mission, core values and strategic plan. In collaboration with Coordinator, Community Engagement, provide bi-monthly new hires orientation for Public Engagement team. Oversee outside consultants and vendors such as Simple Texting, Contact Monkey, and Slido.


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General

Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety. Perform other duties as assigned.

Knowledge, Skills and Abilities

College or University degree in Communications, Business Administration, or related discipline. Internal Communications Certification and/or 3+ years work directly in Internal Communications, Corporate Communications or related field. Consideration may be given to alternate combinations of lived experience and education. Excellent communication skills in verbal and written English. Excellent interpersonal and relational skills Strong project management skills and excellent attention to detail Association membership with IABC or CPRS an asset. Experience with content creation and delivery, including email, newsletters, intranet, videos and presentations Experience with project management software and Interal Comms tools such as Asana, MS Teams, MS SharePoint, Contact Monkey, YoDeck, Texting software etc. A valid BC driver's license and access to a vehicle, is an asset

Working Conditions

Work Location

Work is generally performed indoors within an office environment, with standard office equipment available. A combination of in-office and remote work should be expected.

Physical Requirements

Work is generally sedentary in nature, but may require standing, walking or reaching for up to 30% of the time. Employee is required to look at a computer screen and use a keyboard for up to 70% of the time.

Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises.

Hours of Work

Moderate overtime may be required.

Hazards

Hazards are considered minor and controllable.

Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver's Abstract.