Job Description

Company: ClaimsPro LP
Remote/Claims Creation Specialist - Full Time (Vancouver, BC or Western Canada)
Overview:
Under the supervision of the Claim Creation Supervisor, with broken line to IMS and RPA group, the Claim Creation Specialist supports the national operations to ensure that new claims are set up, inquiries and all system components are addressed daily. The Claim Creation Specialist is also responsible for providing exceptional customer service to our clients and internal / external customers.
Role Responsibilities:

• Triage new claims and ensure they are set up daily
• Complete timely setup of new claims for multiple insurers sent to branches across Canada according to ClaimsPro guidelines
• Address inquiries from internal and external customers
• Work in conjunction with other departments to support client needs
• Data integrity functions (daily opened report, SLA reviews, CAT data integrity)
• Operate RPA
• Communicate with IT to ensure all aspects of RPA are working accordingly
• Participate in cross training with IMS
• Assist with providing training to new hires or other internal customers
• Complete any miscellaneous project work
• All other duties as may be required, from time to time

Qualifications & Experience:

• Insurance industry experience / exposure preferred
• Minimum of 1-year experience in an admin / support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude and ability to learn new software / databases

Competencies:

• Communication Skills - the ability to communicate effectively (written and oral techniques) with both internal and external associates
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements
• Teamwork - must genuinely intend to work cooperatively with others
• Adaptability - embraces change and demonstrates a willingness to learn
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner

Environment/Working Conditions:

• Ability to work from home
• Work hours 12-8 pm EST
• Positive team dynamics
• Salary range: $35,000-$42,000
• All prospective employees must pass a background check.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement - Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Skills Required