Job Description

Specialist, Application Support

Full Time, Permanent

Toronto, ON

Reports to: Senior Manager, Accessible Publishing IT

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada\xe2\x80\x99s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you\'ll be part of an ambitious, diverse team that\'s committed to changing what it is to be blind today.

We\'re looking for a mission-driven Specialist, Application Support who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Liase support to end-users and resolve software-related issues promptly and efficiently.
• Utilize SQL to extract, manipulate, and analyze data from databases for troubleshooting and reporting purposes.
• Maintain and support the Drupal content management system (CMS) to ensure the website\'s smooth operation.
• Apply basic scripting and programming principles to customize and enhance software applications as needed.
• Implement web design principles, search engine optimization (SEO) techniques, and accessibility standards to improve user experience.
• Perform thorough regression testing of applications at various stages of the code release cycle to identify and resolve issues.
• Work with Gitlab and other issue tracking tools for version control and issue management.

Requirements

Who you are:

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.
• IT certifications related to application support or web development are considered an asset.

Experience and Qualifications

• 3+ years of experience in a similar role, preferably as a BA or IT application support environment.
• Proficiency in SQL for data retrieval and analysis.
• Experience with Drupal CMS and customization.
• Basic scripting and programming knowledge.
• Familiarity with Windows Desktop Platforms and Microsoft Office applications.
• Understanding of web design principles, SEO, and accessibility standards.
• Some experience using screen readers and accessibility tools for web interactions.
• Regression testing experience with a strong attention to detail.
• Working knowledge of Gitlab and issue tracking tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
• Group insurance benefits include dental, health and vision care.
• Employer-sponsored pension plan.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

Closing date: February 16, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength \xe2\x80\x93 we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission .

CNIB Foundation