Job Description

Qui nous sommes
Gearbox Studio Quebec rassemble une equipe de talents d'exception, animes par la passion de creer des jeux video primes et emblematiques. Nos univers riches prennent vie a travers des recits transmedia, des experiences en direct et des produits derives, offrant aux joueurs des aventures immersives inoubliables.
Notre studio est reconnu pour son travail sur des franchises a succes comme Borderlands, Tiny Tina's Wonderlands et Brothers in Arms, ainsi que pour le developpement continu de licences cultes telles que Duke Nukem, Risk of Rain et Homeworld.
Gearbox a egalement des bureaux au Canada, dans les villes de Quebec et Montreal. Gearbox Studio Quebec est fier de faire partie de 2K, un label d'edition de Take-Two Interactive Software, Inc. (NASDAQ : TTWO)
Pour en savoir plus, visitez .
Responsabilites principales

• Fournir un soutien technique de niveaux 1 et 2, en personne et a distance, pour tout le materiel (PC Windows, Mac, tablettes Wacom, peripheriques) et les logiciels (Administratifs et Specialises).
• Gerer les comptes utilisateurs, les permissions et les groupes dans notre Active Directory.
• Prendre en charge le volet informatique de l'integration (onboarding) et du depart (offboarding) des employes, y compris la configuration des postes de travail et la gestion des comptes.
• Repondre, suivre et resoudre toutes les demandes de soutien via notre systeme de billetterie (ex : Jira, ServiceNow).
• Creer et maintenir la documentation pour les problemes courants et leurs solutions dans notre base de connaissances.
• Maintient et audit de l'inventaire physiques du materiel disponible.
• Collaborer avec les membres seniors de l'equipe TI pour escalader et resoudre les problemes techniques complexes.

Profil du candidat

• Experience avec les systemes d'exploitation et les applications Windows 10-11
• Experience en recherche, analyse et interpretation des problemes des systemes automatises
• Experience et formation connexes en matiere de depannage et de support technique
• Experience pratique avec des outils comme Perforce, Jira, Confluence ainsi que Git et des systemes de controle de source / version.
• Bilinguisme complet (Francais et Anglais) a l'oral et a l'ecrit
• Connaissance de base de Linux, Mac, TCP / IP, etc.
• Volonte d'apprendre les pipelines et les outils utilises dans le developpement de jeux video pour offrir un support de qualite.
• Experience dans le domaine du service client (Atout)

C'est un plus

• Experience dans le domaine du jeux video et les logiciels connexe comme Maya, 3dsMax, Unreal, etc (Atout)

Notre engagement envers l'egalite des chances
Gearbox Studio Quebec s'engage a offrir un environnement de travail inclusif, equitable et exempt de discrimination, refletant la diversite du monde que nous aspirons a divertir.
En tant que studio soucieux de l'egalite des chances, nous ne pratiquons aucune discrimination fondee sur la race, la couleur, la religion, le sexe, la grossesse, l'orientation sexuelle, l'identite ou l'expression de genre, l'origine nationale, l'age, l'handicap, l'information genetique ou tout autre statut protege par la loi applicable.
Nous nous engageons egalement a offrir des accommodements raisonnables aux candidats et employes qualifies pour leur permettre de participer pleinement au processus de recrutement, d'exercer leurs fonctions essentielles et d'acceder aux memes avantages et opportunites.
Si vous avez besoin d'un accommodement a tout moment du processus de candidature, n'hesitez pas a nous contacter.
Who We Are
The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina's Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld.
The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).
For more information, visit .
What We Are Looking For
We are looking for a talented Helpdesk Specialist to join our IT Support team! This person will join a state of the art tech team to support our studio. This position will require a mobile phone and occasionally requires after-hours and weekend work.
Responsibilities
Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized).Manage user accounts, permissions, and groups in our Active Directory.Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management.Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow).Create and maintain documentation for common problems and their solutions in our knowledge base.Maintains and audits the physical inventory of available hardware.Collaborate with senior IT team members to escalate and resolve complex technical issues.
Qualifications

• Experience with Windows 10-11 operating systems and applications
• Experience in researching, analyzing and interpreting problems with automated systems
• Related troubleshooting and technical support experience and training
• Hands-on experience with tools like Perforce, Jira, Confluence as well as Git and source/version control systems.
• Full bilingualism (French and English) oral and written
• Basic knowledge of Linux, Mac, TCP/IP, etc.
• Willingness to learn the pipelines and tools used in video game development to offer quality support.
• Experience in customer service (Asset)

Nice-to-Haves

• Experience in the field of video games and related software such as Maya, 3dsMax, Unreal, etc. (Asset)

Our Commitment to Equal Opportunity
Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.
Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information.
Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
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Skills Required