Job Description

Job Summary

We are seeking a dedicated Support Specialist to provide exceptional technical support to our clients and internal teams. The ideal candidate will possess strong knowledge of operating systems, computer networking, and IT support tools. This role involves troubleshooting hardware and software issues, assisting with network configurations, and ensuring seamless user experiences across various platforms including Windows, macOS, and Linux. The Support Specialist will play a vital role in maintaining system stability, resolving technical issues promptly, and delivering excellent customer service in a fast-paced environment.

Duties

Provide technical support for desktop and laptop computers running Windows, macOS, and Linux operating systems. Troubleshoot hardware issues related to computer hardware components and peripherals. Resolve software problems including software troubleshooting and application support using tools like ServiceNow, Jira, BMC Remedy, and Help Desk systems. Assist with network-related issues such as LAN configuration, firewall settings, VPN connectivity, and general computer networking. Support users with operating system configurations, Microsoft Office applications, and other productivity tools. Manage and escalate complex issues related to firewall settings or network security to appropriate teams. Document support requests and resolutions accurately within ticketing systems. Communicate effectively with clients and team members to diagnose issues and provide clear solutions. Maintain knowledge of current IT trends, operating systems updates, and security protocols to ensure best practices are followed.

Qualifications

Proven experience in IT support or help desk roles with a strong understanding of computer hardware, software troubleshooting, and operating systems (Windows, macOS, Linux). Familiarity with VPNs, LANs, firewalls, and network troubleshooting techniques. Experience using ServiceNow, Jira, BMC Remedy or similar ticketing tools for incident management. Knowledge of computer networking concepts including LAN setup and troubleshooting. Strong communication skills with the ability to explain technical issues clearly to non-technical users. Ability to work independently as well as part of a team in a dynamic environment. Customer service-oriented mindset with a focus on delivering timely solutions. Certifications related to networking or support (such as CompTIA A+, Network+, or Microsoft certifications) are a plus but not required. This position offers an engaging environment for individuals passionate about IT support and eager to develop their skills further while providing essential services that keep our operations running smoothly.
Type d'emploi : Temps plein, Permanent

Remuneration: 56670,85$ par an

Avantages:

Assurance Dentaire Assurance Maladie Complementaire Assurance Vie Cotisation egale au REER
Lieu du poste : En presentiel