Job Description

Job Summary

We are seeking an experienced and dynamic Spa Manager to oversee daily operations of our upscale spa facility. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of retail management, sales, and team supervision. As Spa Manager, you will be responsible for ensuring a seamless guest experience, managing staff, and maintaining the overall profitability and reputation of the spa. This role requires excellent organizational skills, effective communication, and the ability to lead a diverse team in a fast-paced environment.

Responsibilities

Lead and supervise daily spa operations, ensuring high standards of service and guest satisfaction Recruit, train, and develop staff members to foster a professional and motivated team Oversee retail sales, merchandising, pricing strategies, and store management to maximize revenue Handle customer inquiries with professionalism using phone etiquette and excellent communication skills Implement marketing initiatives to promote services and products effectively Monitor inventory levels through purchasing and POS systems; coordinate with vendors for supplies Conduct performance evaluations, interviews, and training sessions to enhance team performance Ensure compliance with health & safety regulations and maintain a clean, organized environment Develop promotional campaigns to increase client engagement and retention

Requirements

Proven experience in retail management, sales management, or store management within a service-oriented environment Supervising experience with strong leadership capabilities in team management and training & development Proficiency in POS systems and purchasing procedures Excellent negotiation skills along with organizational skills and time management abilities Strong communication skills with a focus on customer service excellence and phone etiquette Ability to handle cash handling responsibilities accurately; experience in merchandising and pricing strategies is advantageous Administrative experience including budgeting, marketing, interviewing candidates, and overseeing retail sales operations Leadership qualities with the ability to motivate staff while maintaining high standards of service delivery Must demonstrate organizational skills, math proficiency for bookkeeping tasks, and effective problem-solving abilities
This position offers an exciting opportunity for a motivated individual eager to lead a vibrant team in a luxurious spa setting. The successful candidate will play a pivotal role in enhancing guest experiences while driving operational success.

The best way to apply for this job is in person with a resume. The second best way is email.

Job Type: Full-time

Pay: $24.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care On-site parking Store discount Wellness program
Location:

Canmore, AB (preferred)
Work Location: In person