Job Description

At Jolanta's European Spa, the front desk is more than just a reception area -- it's the first point of contact and a key part of the client experience. We're looking for someone who can juggle multiple tasks, stay calm under pressure, and maintain a consistently professional and welcoming attitude. The ideal candidate will deliver exceptional customer service, ensure smooth communication between clients and staff, and help foster a positive, team-focused environment.

Hours:

Part-time (15-25 hours/week) to start, with potential for full-time in the future.

Availability:

Must be available most

Saturdays and Mondays

.
Spa hours are:

Monday-Tuesday: 9 AM - 6 PM Wednesday-Friday: 10 AM - 7 PM Saturday: 10 AM - 3 PM

Key Responsibilities

Greet and check in clients with warmth and professionalism. Schedule, confirm and manage appointments using Vagaro. Monitor the schedule to prevent appointment conflicts. Send appointment reminders via calls, texts, or emails. Process payments promptly and accurately. Answer multi-line phone and respond to inquiries. Maintain client records and update informationas needed. Ensure a clean, safe, and welcoming environment. Stay informed about spa treatments and products. Provide outstanding customer service and support client needs. Promote spa policies and ensure a positive guest experience. Complete additional tasks or responsibilities as assigned by management.

What We're Looking For:

Excellent customer service and communication skills. Professional phone etiquette. Ability to stay calm and efficient under pressure, with strong multitasking skills. Highly organized and detail-oriented. Positive, team-oriented attitude. Proficient in English and skilled in administrative computer tasks. Flexible availability, including willingness to cover other shifts as needed. An Interest in wellness and aesthetics is preferred. Experience in Vagaro booking systems is preferred. Previous front desk, administrative, or customer service experience is preferred.
Job Types: Part-time, Permanent

Expected hours: 15 - 25 per week

Benefits:

On-site parking Store discount
Education:

Secondary School (preferred)
Work Location: In person