Job Description

Level Laser Med Spa is a luxury medical aesthetics clinic offering advanced treatments such as laser rejuvenation, microneedling, and clinical facials. We pride ourselves on delivering an exceptional client experience in a warm, professional environment. We are seeking a bubbly Spa Coordinator / Front Desk Receptionist who loves people, thrives in a busy atmosphere, and understands the importance of creating an elevated client experience.

Must have 1 year working as a spa coordinator, front desk receptionist, or in a med spa environment.

Key Responsibilities:

Greeting and checking in clients in a friendly manner. Demonstrating excellent customer service skills and ability to navigate customer service issues. Offering an inviting, calm, professional disposition. Is knowledgeable in our treatments and retail, and is able to effectively articulate information regarding all services, packages, and procedures to help guests to make an informed purchase/ booking decision. Manage appointment scheduling, confirmations, and follow-up communication Handle client check-ins, payments, and end-of-day balancing Assist the spa team with daily operations and administrative support Promote retail products and special promotions Keep reception and waiting areas organized and beautifully presented Answers phones, and books consultations and service appointments. Assists with med spa cleaning, organizing, and maintaining spa inventory.
Required Qualifications:

Excellent communicator, both verbally and in writing. Energetic, positive, and always smiling. Strong computer skills, with at least one year of experience with Microsoft Office, and familiarity with social media and Apple products. Organized and has the ability to prioritize demands. Willingness to learn new software, we use AestheticsPro. Learn about our product and services in order to answer client questions independently. Must be available evenings (until 7:30 PM) + weekends Proficiency in multitasking - always has their eye on the overall spa. Self -motivated and self starter. Flexible work schedule with availability to work on weekends, evenings, and statutory holidays. (This is essential*)

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

On-site parking Store discount
Education:

Secondary School (preferred)
Experience:

receptionist: 1 year (required) Spa Environment: 1 year (preferred)
Work Location: In person