Job Description

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

• Responsible for offering a warm, friendly, and professional experience to guests and staff.
• Ensure the quality and cleanliness of all areas of Scandinave Spa Whistler.
• Complete the following tasks with leadership, keeping the Spa Experience and Housekeeping teams motivated and guiding the team to a high standard of service.
• Hourly rate: $26.78/hr

• Supervise the daily operations of the Spa Experience team.
• Perform opening and closing procedures, and ensure the team are completing tasks properly.

• Support the Spa Experience team with any guest service situations.
• Perform technical duties including:

• Test water quality (Chlorine, PH and TDS levels).
• Maintain sauna fire and ambiance fireplaces.
• Check feature temperatures.

• Check and ensure the functionality of the different pumps/motors.
• Report any problems to the Maintenance team.

• Ensure cleanliness, order, and quality of the entire site:

• Locker rooms
• Massage Pavilion

• All solariums
• All Spa features
• All outdoor areas

• In tandem with the Night Housekeeping team, supervise the cleanliness of the spa including the work of temp personnel and outsourced cleaning company personnel.
• Knowledge of all services and products offered at The Scandinave Whistler, including all policies of the Spa i.e., Silence guarantee and electronic free areas.

• Assist in completing stock-take, inventory and ordering for Spa Experience & Housekeeping.
• Assist in creating department and position-specific procedures.

• Assist in addressing any performance issues with team members in a timely manner.
• Assist in providing feedback for performance reviews.

• Plan and release the weekly schedules for the Spa Experience team.
• Assist the Spa Experience and Housekeeping Manager with planning the Housekeeping team schedule.
• Provide continued training to new and existing team members on tasks, and procedures.
• Train, coach and mentor Spa Experience Team Leads and Attendants.
• Ensure an equal division of daily tasks within the team.

• Run the weekly Team Lead meetings and assign tasks.
• Work closely with all departments and always ensure communication and teamwork.
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler.

• Previous experience in a leadership or supervisory role required
• Previous experience in customer service required
• Proficient with Microsoft Word, Excel, Outlook and SharePoint
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities

• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Always demonstrate good team spirit and a positive attitude.
• Clear criminal record check